Nick Fabrizio PhD, FACMPE, FACHE, is a principal consultant with the MGMA Health Care Consulting Group and serves on the faculty at Cornell University’s Sloan Program in Health Administration, where he has also served as the executive in residence. His primary expertise is in physician practice management and managing complex physician-hospital relationships.
Executive Healthcare Leadership
Executive Healthcare Leadership (SLNC04)
Cornell
GET STARTED NOWCertificate Program
Online
Overview and Courses
In the innovative and dynamic industry that is healthcare, executive leaders of the field must equip themselves with the ability to guide their organizations and teams through times of change. They must be able to lead their organizations through the physical change in addition to successfully interacting with multiple affiliated entities. An executive leader’s credibility, authority, and ability to keep a team focused and motivated are under constant scrutiny. And rightfully so—it’s the leader’s job to communicate strategy, negotiate skillfully, influence team behaviors, and deliver results. Simultaneously, leaders in healthcare must be able to master the quantitative and qualitative approach to innovation in the healthcare setting, focusing on the levers of strategy, measurement, leadership, and culture.
The Executive Healthcare Leadership Certificate provides you with critical skills to lead your organization to success through a series of six core courses and two electives that give you the flexibility to customize the program to your goals. As a result of completing this certificate, you’ll have practiced concrete strategies to increase your effectiveness in leading your organization.
Healthcare delivery continues to be in a state of constant change and as a result, today's healthcare leaders must transform the way their organizations respond to and lead change initiatives. In this course, professionals will “reset” their thinking around how best to understand, measure, implement, and lead successful change initiatives.
Leaders will assess their current culture, map out the ideal future state, create a business strategy consistent with the organization's vision and values, and ultimately implement the strategies or business processes needed to affect and support the organizational culture they want.
Healthcare organizations and the physicians who run them often approach the task of management in much the same way as they approach a patient: they quickly identify symptoms or problems, make a diagnosis or analysis, and develop a treatment plan or solution. While this technique may work when making decisions about day-to-day operations, it's inadequate for evaluating the overall health of an organization and for making long-term survival plans. Effective strategic planning requires healthcare managers to shift their perspective from being a service organization to being a business.
This course teaches you several models to help you lay the foundations of a strategic plan based on the existing strengths, weaknesses, opportunities, and threats facing your organization. Ultimately, you will learn how to collect the right data to help you evaluate whether to invest in, discontinue, or develop certain products and services to ensure any strategic plan you devize will be profitable and in alignment with your organization's mission and vision.
Many medical groups develop strategic plans that are never implemented because the plans did not articulate how to measure progress, did not assign resources to do the work, and did not consider how to report on the goals.
This course asks you to apply organizational information you've gathered using analysis tools such as SWOT, BCG, and Porter's Five Forces to develop a strategic plan that includes specific details about who, what, when, where, and how to work on each of the agreed-upon strategic goals.
Ultimately, this course will equip you with the tools to be able to develop a comprehensive strategic plan that involves the right stakeholders and that aligns with your organization's core mission and values.
The American healthcare system is continuously in flux and requires adaptability from those working in the industry. As a leader, it’s also imperative that you make your organizations efficient and safe; improving quality is job number one. This unique balance of priorities requires healthcare leaders to ensure that everyone across the organization is in support of and working towards achieving new initiatives that will secure organization’s competitiveness into the future.
In this course, you will learn how to prepare your organization for change at the individual, departmental, and organizational level by focusing on communication and the development of a change management plan.
The ability to make effective and timely decisions is an essential skill for successful executives. Mastery of this skill influences all aspects of day-to-day operations as well as strategic planning. In this course, developed by Professor Robert Bloomfield, Ph.D. of Cornell University's Johnson Graduate School of Management, you will hone your decision-making skills by following a methodology based on tested actions and sound organizational approaches. You will leave this course better equipped to confidently tackle any decision large or small, and you'll do so in a way that creates the optimal conditions for success.
In today's workforce, adaptation and responsiveness are key elements in the success for an organization. As turnaround times shorten and demands increase, organizations must leverage teams to reach strategic goals and fulfill initiatives. Based on the expertise and research of Kate Walsh, PhD, students in this course will diagnose team needs, set expectations for development, utilize conflict to augment change, and build team autonomy to support leaders in embracing a more strategic focus.
Choosing the Right Performance Measures for Your Organization introduces managers to the basics of measuring and reporting on the performance of your organization, whether it's a for-profit business, not-for profit, or governmental organization. You will learn about the different types of reporting systems these organizations use, with a focus on performance reporting systems: the systems that lay out an organization's strategy and report on how well that strategy is being executed. You will also take a detailed look at one of the most important tools for performance reporting, the Balanced Scorecard. The ultimate goal for this course is for you to be able to implement the Balanced Scorecard in your own organization.
One of the challenges organizations face today is how to innovate. Innovation has become the modus operandi of organizational life. Every organization needs to innovate quickly to stay competitive. But what does “innovation” really mean?
In simple terms, innovation is the practical application of creative ideas to drive organizational results; innovation results in something useful that benefits the organization. In this course, Cornell University's Professor Samuel Bacharach, Ph.D., clears away common misconceptions about the mystery surrounding this popular buzzword and identifies how individuals can harness creative energy to drive innovative results. Students will identify strategies for encouraging divergent thinking and examine methods of fostering a culture of innovation.Being able to negotiate is a practical, everyday skill that is critical for anyone working within an organization. The good news is it's a skill you can practice and master. Negotiation skills are ones you can use in any context and, once you master the behaviors of effective negotiation, you will use all the time. In this course, developed by Cornell University's Professor Samuel Bacharach, Ph.D., you will develop an awareness that every conversation is a negotiation, and you will identify the critical components of effective negotiation.
All leadership is change leadership. Good leadership isn't about stagnation; it's about moving ahead. In this course, Cornell University's Professor Samuel Bacharach, Ph.D., explores the fundamental, practical skills that effective leaders have mastered.
Effective change leaders do three things; they anticipate where things are moving, they facilitate the implementation of change, and they sustain momentum by taking charge and moving things ahead. Great change leaders know how to be both proactive and reactive, as Professor Bacharach explains. Students in this course will examine their own leadership styles and practice skills that will help them translate ideas into organizational results, find ways to overcome organizational inertia, and examine strategies for overcoming individual resistance to change.
Leaders at every level need to be able to execute on their ideas. In virtually every case, this means that leaders need to be able to persuade others to join in this execution. In order to do so, understanding how to create and utilize power in an organization is critical.
In this course, developed by Professor Glen Dowell, Ph.D., of Cornell University's Johnson Graduate School of Management, students will focus on their personal relationship with power as well as how power works in their organization and social network.
Project Management Institute (PMI®) Continuing Certification: Participants who successfully complete this course will receive 6 Professional Development Units (PDUs) from PMI®. Please contact PMI ® for details about professional project management certification or recertification.
PMI is a registered mark of the Project Management Institute, Inc.
Coaching is about building relationships—and it's essential in order for your organization to move forward together to achieve better results. Being an effective coach requires skills that can be practiced and mastered, including listening, building credibility and trust, and showing empathy. In this course, Cornell University's Dr. Samuel Bacharach, will help you distinguish between coaching and traditional supervision. You will identify the five functions of coaching and the rules for having coaching conversations. Finally, you will examine some of the classic coaching mistakes that people often make and identify how you can avoid repeating those mistakes yourself.
How can you ensure your organization is providing a service that meets the expectations of both patients and guests? Are there ways your organization could improve customer satisfaction while reducing costs?
In this course, you'll explore how to measure quality and diagnose what's causing issues with quality in your organization. You'll also explore methods for improving processes while maintaining quality at your organization.
Effectively applying environmental psychology principles and theories to the design of health care settings can powerfully enhance the quality of life for residents. Whether you're working as a designer of a new health care facility, an administrator of an existing facility, or within the healthcare field, you can use the research to inform decisions about design choices for the space. This relatively new science addresses not only how human beings perceive their surroundings, but also the ways in which good design can optimize people's interactions with the physical world.
In this course, you will explore how to access and analyze design research to evaluate the world around you in order to create environments that support health and wellness.
Telemedicine has emerged as a powerful tool in healthcare. During the COVID-19 pandemic, many clinicians and their patients were forced to explore and implement alternative and innovative forms of medical treatment. For many patients, telemedicine was their only link to care. But unlike in-person visits, it only takes a few seconds for a virtual visit to go poorly, exposing you and your institution to risk.
This foundational course, authored by expert clinicians at Weill Cornell Medicine, offers you the chance to examine how to lead successful telemedicine encounters with your patients in a virtual space. More specifically, you will look at how to stage your telemedicine appointments effectively with patients. You will also explore how you can communicate effectively — both verbally and nonverbally — with patients in this arena.
Given the many technical challenges inherent in conducting an effective telemedicine visit, you will examine techniques and tips to help you better prepare for your patients, creating a personal action plan to help you troubleshoot and overcome technical difficulties. In addition, you will investigate how to perform a basic physical exam virtually and have an opportunity to practice it with peers. Finally, you will study how to modify your medical decision-making process in the virtual space. All of the course materials are designed to help you adapt your in-person clinical skills to a virtual environment and ultimately form strong connections with your patients.
The materials in this course correspond to the Association of American Medical Colleges (AAMC) Telehealth Competencies established in 2020.
How It Works
Course Length
2 weeks
Program Duration
4 months
Class Size
Under 35 students
Effort
3-5 hours per week
Format
100% online
Model
Instructor-led
Course Length
2 weeks
Program Duration
4 months
Class Size
Under 35 students
Effort
3-5 hours per week
Format
100% online
Model
Instructor-led
Faculty Authors
Senior Lecturer, Sloan Program in Health Administration, Cornell University
Professor, Samuel Curtis Johnson Graduate School of Management, Cornell University
Since coming to the Johnson Graduate School of Management in 1991, Prof. Robert Bloomfield has used laboratory experiments to study financial markets and investor behavior, and has also published in all major business disciplines, including finance, accounting, marketing, organization behavior, and operations research. Prof. Bloomfield served as director of the Financial Accounting Standards Research Initiative (FASRI), an activity of the Financial Accounting Standards Board, and is currently an editor of an a special issue of Journal of Accounting Research dedicated to Registered Reports of Empirical Research. Prof. Bloomfield has recently taken on editorship of Journal of Financial Reporting, which is pioneering an innovative editorial processes intended to broaden the range of research methods used in Accounting, improving the quality of research execution, and encouraging honest reporting of findings.
As the Johnson School’s Faculty Director of eLearning, Prof. Bloomfield oversees the development of online courses and helps faculty make best use of technology in traditional courses. He is the author of the award-winning eBook, What Counts and What Gets Counted, which can be downloaded for free online, and has used the book as the basis for online courses offered through eCornell, as well as award-winning teaching in Johnson’s Executive MBA programs.
McKelvey‑Grant Professor, Cornell University
Samuel Bacharach is the McKelvey-Grant Professor of Labor Management and the Director of the Smithers Institute. He received his BS in economics from NYU. His MS and Ph.D. from the University of Wisconsin.
Upon joining the Cornell faculty in 1974, he spent most of his time working on negotiation and organizational politics, publishing numerous articles and two volumes (Power and Politics in Organizations and Bargaining: Power, Tactics, and Outcome, both with Edward J. Lawler). In the 1980s he continued working on negotiation, but shifted emphasis to the study of complex organizations, with the empirical referent being schools. Besides his academic articles, he published a number of books on school management and leadership, such as Tangled Hierarchies (with Joseph Shedd) and Education Reform: Making Sense of It All.
Associate Professor of Management and Organizations, Johnson Graduate School of Management
Professor Glen Dowell is an Associate Professor of Management and Organizations at the Johnson Graduate School of Management. He researches in the area of corporate sustainability, with a focus on firm environmental performance. Recent projects have investigated the effect of local demographic factors on changes in pollution levels, the role of corporate merger and acquisition in facilitating changes in facility environmental performance, and the relative influence of financial return and disruption on commercial adoption of energy savings initiatives.
Professor Dowell’s research has been published in Management Science, Organization Studies, Advances in Strategic Management, Strategic Management Journal, Organization Science, Journal of Management, Industrial and Corporate Change, Journal of Business Ethics, and Administrative Science Quarterly. He is Senior Editor at Organization Science and Co-Editor of Strategic Organization, is on the editorial boards of Strategic Management Journal and Administrative Science Quarterly, and represents Cornell on the board of the Alliance for Research in Corporate Sustainability (ARCS). He is also the Division Chair for the Organizations and Natural Environment Division of the Academy of Management.
Professor Dowell teaches Sustainable Global Enterprise and Critical and Strategic Thinking. He is a faculty affiliate for the Center for Sustainable Global Enterprise and a faculty fellow at the Atkinson Center for a Sustainable Future.
Dean of the School of Hotel Administration, Cornell SC Johnson College of Business
Dr. Kate Walsh was named the seventh dean and E.M. Statler Professor of the School of Hotel Administration on June 16, 2017. She served as interim dean and E.M. Statler Professor for one year beginning July 1, 2016, the first day of operations for the Cornell SC Johnson College of Business. A professor of management, she has been a member of the school’s faculty since 2000. Dean Walsh received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science in accounting from Fairfield University.
Dean Walsh came to Cornell with extensive industry experience, including posts as Director of Training and Development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. She is also a former New York State Certified Public Accountant.
Since the beginning of her administration, Dean Walsh has focused on revamping The Hotel School’s alumni outreach; working with the faculty to undertake a comprehensive review of the graduate and undergraduate curriculums; and reengaging with the hospitality industry, most notably through the creation of an industry immersion initiative for faculty. Already, members of the faculty have traveled to Washington, D.C.; New York City; and Los Angeles to learn from corporate executives and other experts in the hotel, restaurant, real estate finance, and technology sectors.
In addition to these ongoing efforts, Dean Walsh is working in collaboration with her colleagues on the Cornell SC Johnson leadership team on growth initiatives to strengthen the school and take advantage of opportunities afforded by the establishment of the college, including the potential to develop programming in New York City.
- General Managers Program
- Advanced Hospitality Strategy
- Advanced Hospitality Management
- Advanced Hospitality Leadership
- Hospitality Strategy
- Hospitality Leadership
- Management 360
- Hospitality Management 360
- Performance Leadership
- Hospitality Management
- Executive Leadership
- Change Management
- Leadership Essentials
- Executive Healthcare Leadership
Professor, College of Human Ecology, Cornell University
Dr. Mardelle McCuskey Shepley, B.A., M.Arch., M.A., D.Arch., is a professor at Cornell University and chair of the Department of Design and Environmental Analysis as well as Associate Director in the Cornell Institute for Healthy Futures. She previously served as professor at Texas A&M University (TAMU) and was director of the TAMU Center for Health Systems & Design from 2004-2014. Dr. Shepley is a fellow in the American Institute of Architects and the American College of Healthcare Architects. She is LEED and EDAC certified.
Dr. Shepley has authored/co-authored six books, including “Healthcare Environments for Children and their Families” (1998), “A Practitioner’s Guide to Evidence-Based Design” (2008), “Design for Critical Care” (2009), “Health Facility Evaluation for Design Practitioners” (2010), “Design for Pediatric and Neonatal Critical Care” (2014), and “Design for Mental & Behavioral Health” (2017). Her papers have been published in Healthcare Management Review; Indoor and Built Environment; Journal of Perinatology; Landscape Architecture & Urban Planning; Health Environments Design & Research; World Health Design; Children, Youth & Environments; Journal of Housing for the Elderly; Journal of Environmental Psychology; General Hospital Psychiatry; Building Research Information; Evidence-Based Medicine; Journal of Applied Gerontology; Journal of Interior Design; Child Health Care; Senior Housing & Care; Environment & Behavior; and Perceptual & Motor Skills, among other peer-reviewed venues. To enhance the link between research and practice, Dr. Shepley worked 16 years in practice prior to joining TAMU and has regularly served as a consultant to architectural firms since 2000. She is founder of ART+Science, design research consultants.
Founding Provost, VinUniversity; Professor, School of Hotel Administration, Cornell University
Rohit Verma (Professor, Operations, Technology, and Information Management area; School of Hotel Administration; Cornell SC Johnson College of Business) is currently on leave from Cornell University and serving as the Founding Provost/Rector (Chief Academic Officer) of VinUniversity, Hanoi, Vietnam. Prior to his current appointment, Dr. Verma was the Dean of External Relations for Cornell SC Johnson College of Business (May 2016 – June 2019), Singapore Tourism Board Distinguished Professor (January 2014 – June 2019), Executive Director of Cornell Institute for Healthy Futures (July 2015 – June 2018), and Executive Director of Cornell Center for Hospitality Research (July 2009 – June 2012).
Assistant Professor of Clinical Emergency Medicine, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Kristie Busch is an Assistant Professor of Clinical Emergency Medicine at Weill Cornell Medicine and Assistant Attending Physician at NewYork-Presbyterian. Dr. Busch earned her Bachelor of Science degree in Biology with honors from SUNY Stony Brook. She then attended New York College of Osteopathic Medicine and completed a residency in emergency medicine at Good Samaritan Hospital Medical Center in West Islip, NY, where she served as chief resident. Dr. Busch is a board-certified osteopathic physician.
Dr. Busch is actively involved in the Emergency Medicine Telehealth Program at NewYork-Presbyterian/Weill Cornell Medicine and is an educator at the Weill Cornell Medicine Center for Virtual Care. She has a strong passion for education and has attended multiple national conferences on telemedicine education. Dr. Busch is also committed to expanding the utilization of telemedicine.
Director of Telemedicine, Department of Emergency Medicine; Assistant Professor of Clinical Emergency Medicine, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Peter Greenwald is the Director of Telemedicine for the Department of Emergency Medicine at Weill Cornell Medicine/NewYork-Presbyterian. He is a Clinical Assistant Professor of Clinical Emergency Medicine at Weill Cornell Medical College. Dr. Greenwald completed his residency at Albert Einstein College of Medicine and received a Master’s degree from the Mailman School of Public Health. He graduated summa cum laude from SUNY Downstate Medical Center and magna cum laude from Williams College, where he studied biology.
As a clinician and administrator involved in the initial creation of the telemedicine practice at a large enterprise, Dr. Greenwald has a personal understanding of the evolving educational needs of providers practicing telemedicine. Dr. Greenwald is active in telemedicine research and teaching. His education in research design, coupled with decades of experience as a clinical educator and his administrative experience, make him well suited to provide instruction for practitioners entering telemedicine work.
Director of Pediatric Telemedicine, Department of Emergency Medicine; Assistant Professor of Clinical Emergency Medicine and Clinical Pediatrics, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Ji Won Kim is an Assistant Professor of Clinical Emergency Medicine and Assistant Professor of Clinical Pediatrics at Weill Cornell Medicine and an Attending Physician at Komansky Children’s Hospital at Weill Cornell Medical Center and NewYork-Presbyterian Lower Manhattan Hospital. Dr. Kim earned her Bachelor of Science degree in Biomedical Engineering at Columbia University and attended New York Medical College for her M.D. She completed her residency in Pediatrics at NewYork-Presbyterian Hospital/Weill Cornell Medical Center and her Pediatric Emergency Medicine Fellowship at Yale New Haven Hospital.
Dr. Kim is the Director of Pediatric Emergency Telemedicine at NewYork-Presbyterian/Weill Cornell Medicine. She is actively involved in expanding the utilization of telemedicine in pediatric patients.
Associate Director of Pediatric Telemedicine, Department of Emergency Medicine; Assistant Professor of Clinical Emergency Medicine and Clinical Pediatrics, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Maria Lame is an Assistant Professor of Clinical Emergency Medicine and Assistant Professor of Clinical Pediatrics at Weill Cornell Medicine and an Attending Physician at Komansky Children’s Hospital at Weill Cornell Medical Center and NewYork-Presbyterian Lower Manhattan Hospital. Dr. Lame earned her Bachelor of Science degree at Queens College and attended SUNY Downstate Medical Center for her M.D. She completed her residency in Pediatrics at Jacobi Medical Center and her Pediatric Emergency Medicine Fellowship at New York University Langone Medical Center/Bellevue Hospital Center.
Dr. Lame is also the Associate Director of Pediatric Telemedicine at NewYork-Presbyterian Hospital. She is passionate about addressing issues related to disparities in healthcare, with a focus on ensuring telemedicine services are accessible to patients in underserved communities.
Director of Emergency Medicine Simulation Education, Department of Emergency Medicine; Associate Medical Director, WCM/NYP Simulation Center; Simulation Fellowship Director for Emergency Medicine, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Neel Naik is an Assistant Professor of Clinical Emergency Medicine and the Director of Emergency Simulation Education at NewYork-Presbyterian/Weill Cornell Medicine. Dr. Naik obtained his Bachelor of Science and M.D. degrees from Northwestern University. After completing his Emergency Medicine residency and chief residency at New York University Langone Medical Center/Bellevue Hospital Center, he then pursued a simulation fellowship with a focus on curriculum design and remediation.
As the Director of Emergency Medicine Simulation, Dr. Naik has not only established the simulation education program for the NewYork-Presbyterian Emergency Medicine Residency Program, but he has also continued to develop the program for medical students, residents, nurse practitioners, physician assistants, and faculty. In addition, he has led the development of the telemedicine curriculum at the Weill Cornell Medicine Center for Virtual Care and within Weill Cornell Medical School. For these innovations in telemedicine education, Dr. Naik was awarded the 2019 SAEM Simulation Innovator of the Year Award. He has spoken nationally on the topic of telemedicine education and the skills required to practice the art of telemedicine.
Professor and Chairman, Department of Emergency Medicine, Weill Cornell Medicine | Emergency Physician-in-Chief, NewYork-Presbyterian/Weill Cornell Medical Center | Chief and Medical Director, NYP EMS
Dr. Rahul Sharma is Professor and Chairman of the Department of Emergency Medicine at Weill Cornell Medicine and Executive Director of the Weill Cornell Medicine Center for Virtual Care. He is also the Emergency Physician-in Chief at NewYork-Presbyterian/Weill Cornell Medical Center. In addition, he serves as the Chief and Medical Director for the NYP EMS Enterprise and in several other executive roles, including as a member of the New York State Board for Medicine and as President of the NewYork-Presbyterian Hospital Medical Board.
Dr. Sharma is a national leader in the fields of emergency medicine, healthcare operations, telemedicine/virtual healthcare, and innovation. Since 2016, he has founded and launched several telemedicine programs, including the award-winning Emergency Department Telehealth Express Care and the Weill Cornell Medicine Center for Virtual Care. Most recently, Dr. Sharma led efforts to transform emergency medicine healthcare delivery in response to the COVID-19 pandemic. He has been an invited guest speaker at several national and international programs, including the National Academy of Medicine. Dr. Sharma is the recipient of several awards, including Crain’s New York Business 2020 Notables in Health Care, the American College of Emergency Physicians National Faculty Teaching Award, and the 2017 Emergency Care Innovation of the Year Award. In 2019, Dr. Sharma was named a top 25 innovator in the healthcare industry by Modern Healthcare as well as one of EMRA’s 45 under 45 Influencers in Emergency Medicine.
Assistant Professor of Clinical Emergency Medicine, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Jonathan St. George an Assistant Professor of Clinical Emergency Medicine and Assistant Attending Physician at Weill Cornell Medicine/NewYork-Presbyterian. Dr. St. George obtained his Bachelor of Arts degree from University of California, Berkeley and his M.D. from Columbia University College of Physicians and Surgeons. He completed a combined residency in Emergency Medicine at Columbia University College of Physicians and Surgeons and Weill Cornell Medical College.
Dr. St. George has diverse clinical experience in rural, urban, community, academic, and international settings. He also serves as an educator and remains focused on the transformation of medical education by designing learning delivery systems that merge digital and physical space to meet learners where they live. He continues to work on creating new ways to help clinicians move safely and comfortably into the digital space to meet both clinical and educational challenges in the current environment.
Nick Fabrizio
Senior Lecturer
Cornell College of Human Ecology
Senior Lecturer, Sloan Program in Health Administration, Cornell University
Nick Fabrizio PhD, FACMPE, FACHE, is a principal consultant with the MGMA Health Care Consulting Group and serves on the faculty at Cornell University’s Sloan Program in Health Administration, where he has also served as the executive in residence. His primary expertise is in physician practice management and managing complex physician-hospital relationships.
Robert Bloomfield
Professor
Cornell SC Johnson College of Business
Professor, Samuel Curtis Johnson Graduate School of Management, Cornell University
Since coming to the Johnson Graduate School of Management in 1991, Prof. Robert Bloomfield has used laboratory experiments to study financial markets and investor behavior, and has also published in all major business disciplines, including finance, accounting, marketing, organization behavior, and operations research. Prof. Bloomfield served as director of the Financial Accounting Standards Research Initiative (FASRI), an activity of the Financial Accounting Standards Board, and is currently an editor of an a special issue of Journal of Accounting Research dedicated to Registered Reports of Empirical Research. Prof. Bloomfield has recently taken on editorship of Journal of Financial Reporting, which is pioneering an innovative editorial processes intended to broaden the range of research methods used in Accounting, improving the quality of research execution, and encouraging honest reporting of findings.
As the Johnson School’s Faculty Director of eLearning, Prof. Bloomfield oversees the development of online courses and helps faculty make best use of technology in traditional courses. He is the author of the award-winning eBook, What Counts and What Gets Counted, which can be downloaded for free online, and has used the book as the basis for online courses offered through eCornell, as well as award-winning teaching in Johnson’s Executive MBA programs.
Samuel Bacharach
Professor
Cornell School of Industrial and Labor Relations
McKelvey‑Grant Professor, Cornell University
Samuel Bacharach is the McKelvey-Grant Professor of Labor Management and the Director of the Smithers Institute. He received his BS in economics from NYU. His MS and Ph.D. from the University of Wisconsin.
Upon joining the Cornell faculty in 1974, he spent most of his time working on negotiation and organizational politics, publishing numerous articles and two volumes (Power and Politics in Organizations and Bargaining: Power, Tactics, and Outcome, both with Edward J. Lawler). In the 1980s he continued working on negotiation, but shifted emphasis to the study of complex organizations, with the empirical referent being schools. Besides his academic articles, he published a number of books on school management and leadership, such as Tangled Hierarchies (with Joseph Shedd) and Education Reform: Making Sense of It All.
Glen Dowell
Professor
Cornell SC Johnson College of Business
Associate Professor of Management and Organizations, Johnson Graduate School of Management
Professor Glen Dowell is an Associate Professor of Management and Organizations at the Johnson Graduate School of Management. He researches in the area of corporate sustainability, with a focus on firm environmental performance. Recent projects have investigated the effect of local demographic factors on changes in pollution levels, the role of corporate merger and acquisition in facilitating changes in facility environmental performance, and the relative influence of financial return and disruption on commercial adoption of energy savings initiatives.
Professor Dowell’s research has been published in Management Science, Organization Studies, Advances in Strategic Management, Strategic Management Journal, Organization Science, Journal of Management, Industrial and Corporate Change, Journal of Business Ethics, and Administrative Science Quarterly. He is Senior Editor at Organization Science and Co-Editor of Strategic Organization, is on the editorial boards of Strategic Management Journal and Administrative Science Quarterly, and represents Cornell on the board of the Alliance for Research in Corporate Sustainability (ARCS). He is also the Division Chair for the Organizations and Natural Environment Division of the Academy of Management.
Professor Dowell teaches Sustainable Global Enterprise and Critical and Strategic Thinking. He is a faculty affiliate for the Center for Sustainable Global Enterprise and a faculty fellow at the Atkinson Center for a Sustainable Future.
Kate Walsh
Dean
Cornell School of Hotel Administration
Dean of the School of Hotel Administration, Cornell SC Johnson College of Business
Dr. Kate Walsh was named the seventh dean and E.M. Statler Professor of the School of Hotel Administration on June 16, 2017. She served as interim dean and E.M. Statler Professor for one year beginning July 1, 2016, the first day of operations for the Cornell SC Johnson College of Business. A professor of management, she has been a member of the school’s faculty since 2000. Dean Walsh received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science in accounting from Fairfield University.
Dean Walsh came to Cornell with extensive industry experience, including posts as Director of Training and Development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. She is also a former New York State Certified Public Accountant.
Since the beginning of her administration, Dean Walsh has focused on revamping The Hotel School’s alumni outreach; working with the faculty to undertake a comprehensive review of the graduate and undergraduate curriculums; and reengaging with the hospitality industry, most notably through the creation of an industry immersion initiative for faculty. Already, members of the faculty have traveled to Washington, D.C.; New York City; and Los Angeles to learn from corporate executives and other experts in the hotel, restaurant, real estate finance, and technology sectors.
In addition to these ongoing efforts, Dean Walsh is working in collaboration with her colleagues on the Cornell SC Johnson leadership team on growth initiatives to strengthen the school and take advantage of opportunities afforded by the establishment of the college, including the potential to develop programming in New York City.
- General Managers Program
- Advanced Hospitality Strategy
- Advanced Hospitality Management
- Advanced Hospitality Leadership
- Hospitality Strategy
- Hospitality Leadership
- Management 360
- Hospitality Management 360
- Performance Leadership
- Hospitality Management
- Executive Leadership
- Change Management
- Leadership Essentials
- Executive Healthcare Leadership
Mardelle Shepley
Professor
Cornell College of Human Ecology
Professor, College of Human Ecology, Cornell University
Dr. Mardelle McCuskey Shepley, B.A., M.Arch., M.A., D.Arch., is a professor at Cornell University and chair of the Department of Design and Environmental Analysis as well as Associate Director in the Cornell Institute for Healthy Futures. She previously served as professor at Texas A&M University (TAMU) and was director of the TAMU Center for Health Systems & Design from 2004-2014. Dr. Shepley is a fellow in the American Institute of Architects and the American College of Healthcare Architects. She is LEED and EDAC certified.
Dr. Shepley has authored/co-authored six books, including “Healthcare Environments for Children and their Families” (1998), “A Practitioner’s Guide to Evidence-Based Design” (2008), “Design for Critical Care” (2009), “Health Facility Evaluation for Design Practitioners” (2010), “Design for Pediatric and Neonatal Critical Care” (2014), and “Design for Mental & Behavioral Health” (2017). Her papers have been published in Healthcare Management Review; Indoor and Built Environment; Journal of Perinatology; Landscape Architecture & Urban Planning; Health Environments Design & Research; World Health Design; Children, Youth & Environments; Journal of Housing for the Elderly; Journal of Environmental Psychology; General Hospital Psychiatry; Building Research Information; Evidence-Based Medicine; Journal of Applied Gerontology; Journal of Interior Design; Child Health Care; Senior Housing & Care; Environment & Behavior; and Perceptual & Motor Skills, among other peer-reviewed venues. To enhance the link between research and practice, Dr. Shepley worked 16 years in practice prior to joining TAMU and has regularly served as a consultant to architectural firms since 2000. She is founder of ART+Science, design research consultants.
Rohit Verma
Professor
Cornell School of Hotel Administration
Founding Provost, VinUniversity; Professor, School of Hotel Administration, Cornell University
Rohit Verma (Professor, Operations, Technology, and Information Management area; School of Hotel Administration; Cornell SC Johnson College of Business) is currently on leave from Cornell University and serving as the Founding Provost/Rector (Chief Academic Officer) of VinUniversity, Hanoi, Vietnam. Prior to his current appointment, Dr. Verma was the Dean of External Relations for Cornell SC Johnson College of Business (May 2016 – June 2019), Singapore Tourism Board Distinguished Professor (January 2014 – June 2019), Executive Director of Cornell Institute for Healthy Futures (July 2015 – June 2018), and Executive Director of Cornell Center for Hospitality Research (July 2009 – June 2012).
Kristie Busch
Assistant Professor of Clinical Emergency Medicine
Weill Cornell Medicine
Assistant Professor of Clinical Emergency Medicine, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Kristie Busch is an Assistant Professor of Clinical Emergency Medicine at Weill Cornell Medicine and Assistant Attending Physician at NewYork-Presbyterian. Dr. Busch earned her Bachelor of Science degree in Biology with honors from SUNY Stony Brook. She then attended New York College of Osteopathic Medicine and completed a residency in emergency medicine at Good Samaritan Hospital Medical Center in West Islip, NY, where she served as chief resident. Dr. Busch is a board-certified osteopathic physician.
Dr. Busch is actively involved in the Emergency Medicine Telehealth Program at NewYork-Presbyterian/Weill Cornell Medicine and is an educator at the Weill Cornell Medicine Center for Virtual Care. She has a strong passion for education and has attended multiple national conferences on telemedicine education. Dr. Busch is also committed to expanding the utilization of telemedicine.
Peter Greenwald
Director of Telemedicine
Weill Cornell Medicine
Director of Telemedicine, Department of Emergency Medicine; Assistant Professor of Clinical Emergency Medicine, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Peter Greenwald is the Director of Telemedicine for the Department of Emergency Medicine at Weill Cornell Medicine/NewYork-Presbyterian. He is a Clinical Assistant Professor of Clinical Emergency Medicine at Weill Cornell Medical College. Dr. Greenwald completed his residency at Albert Einstein College of Medicine and received a Master’s degree from the Mailman School of Public Health. He graduated summa cum laude from SUNY Downstate Medical Center and magna cum laude from Williams College, where he studied biology.
As a clinician and administrator involved in the initial creation of the telemedicine practice at a large enterprise, Dr. Greenwald has a personal understanding of the evolving educational needs of providers practicing telemedicine. Dr. Greenwald is active in telemedicine research and teaching. His education in research design, coupled with decades of experience as a clinical educator and his administrative experience, make him well suited to provide instruction for practitioners entering telemedicine work.
Ji Won Kim
Director of Pediatric Telemedicine
Weill Cornell Medicine
Director of Pediatric Telemedicine, Department of Emergency Medicine; Assistant Professor of Clinical Emergency Medicine and Clinical Pediatrics, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Ji Won Kim is an Assistant Professor of Clinical Emergency Medicine and Assistant Professor of Clinical Pediatrics at Weill Cornell Medicine and an Attending Physician at Komansky Children’s Hospital at Weill Cornell Medical Center and NewYork-Presbyterian Lower Manhattan Hospital. Dr. Kim earned her Bachelor of Science degree in Biomedical Engineering at Columbia University and attended New York Medical College for her M.D. She completed her residency in Pediatrics at NewYork-Presbyterian Hospital/Weill Cornell Medical Center and her Pediatric Emergency Medicine Fellowship at Yale New Haven Hospital.
Dr. Kim is the Director of Pediatric Emergency Telemedicine at NewYork-Presbyterian/Weill Cornell Medicine. She is actively involved in expanding the utilization of telemedicine in pediatric patients.
Maria Lame
Associate Director of Pediatric Telemedicine
Weill Cornell Medicine
Associate Director of Pediatric Telemedicine, Department of Emergency Medicine; Assistant Professor of Clinical Emergency Medicine and Clinical Pediatrics, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Maria Lame is an Assistant Professor of Clinical Emergency Medicine and Assistant Professor of Clinical Pediatrics at Weill Cornell Medicine and an Attending Physician at Komansky Children’s Hospital at Weill Cornell Medical Center and NewYork-Presbyterian Lower Manhattan Hospital. Dr. Lame earned her Bachelor of Science degree at Queens College and attended SUNY Downstate Medical Center for her M.D. She completed her residency in Pediatrics at Jacobi Medical Center and her Pediatric Emergency Medicine Fellowship at New York University Langone Medical Center/Bellevue Hospital Center.
Dr. Lame is also the Associate Director of Pediatric Telemedicine at NewYork-Presbyterian Hospital. She is passionate about addressing issues related to disparities in healthcare, with a focus on ensuring telemedicine services are accessible to patients in underserved communities.
Neel Naik
Director of Emergency Medicine Simulation Education
Weill Cornell Medicine
Director of Emergency Medicine Simulation Education, Department of Emergency Medicine; Associate Medical Director, WCM/NYP Simulation Center; Simulation Fellowship Director for Emergency Medicine, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Neel Naik is an Assistant Professor of Clinical Emergency Medicine and the Director of Emergency Simulation Education at NewYork-Presbyterian/Weill Cornell Medicine. Dr. Naik obtained his Bachelor of Science and M.D. degrees from Northwestern University. After completing his Emergency Medicine residency and chief residency at New York University Langone Medical Center/Bellevue Hospital Center, he then pursued a simulation fellowship with a focus on curriculum design and remediation.
As the Director of Emergency Medicine Simulation, Dr. Naik has not only established the simulation education program for the NewYork-Presbyterian Emergency Medicine Residency Program, but he has also continued to develop the program for medical students, residents, nurse practitioners, physician assistants, and faculty. In addition, he has led the development of the telemedicine curriculum at the Weill Cornell Medicine Center for Virtual Care and within Weill Cornell Medical School. For these innovations in telemedicine education, Dr. Naik was awarded the 2019 SAEM Simulation Innovator of the Year Award. He has spoken nationally on the topic of telemedicine education and the skills required to practice the art of telemedicine.
Rahul Sharma
Professor and Chairman
Weill Cornell Medicine
Professor and Chairman, Department of Emergency Medicine, Weill Cornell Medicine | Emergency Physician-in-Chief, NewYork-Presbyterian/Weill Cornell Medical Center | Chief and Medical Director, NYP EMS
Dr. Rahul Sharma is Professor and Chairman of the Department of Emergency Medicine at Weill Cornell Medicine and Executive Director of the Weill Cornell Medicine Center for Virtual Care. He is also the Emergency Physician-in Chief at NewYork-Presbyterian/Weill Cornell Medical Center. In addition, he serves as the Chief and Medical Director for the NYP EMS Enterprise and in several other executive roles, including as a member of the New York State Board for Medicine and as President of the NewYork-Presbyterian Hospital Medical Board.
Dr. Sharma is a national leader in the fields of emergency medicine, healthcare operations, telemedicine/virtual healthcare, and innovation. Since 2016, he has founded and launched several telemedicine programs, including the award-winning Emergency Department Telehealth Express Care and the Weill Cornell Medicine Center for Virtual Care. Most recently, Dr. Sharma led efforts to transform emergency medicine healthcare delivery in response to the COVID-19 pandemic. He has been an invited guest speaker at several national and international programs, including the National Academy of Medicine. Dr. Sharma is the recipient of several awards, including Crain’s New York Business 2020 Notables in Health Care, the American College of Emergency Physicians National Faculty Teaching Award, and the 2017 Emergency Care Innovation of the Year Award. In 2019, Dr. Sharma was named a top 25 innovator in the healthcare industry by Modern Healthcare as well as one of EMRA’s 45 under 45 Influencers in Emergency Medicine.
Jonathan St. George
Assistant Professor of Clinical Emergency Medicine
Weill Cornell Medicine
Assistant Professor of Clinical Emergency Medicine, Weill Cornell Medicine | Assistant Attending Physician, NewYork-Presbyterian Hospital
Dr. Jonathan St. George an Assistant Professor of Clinical Emergency Medicine and Assistant Attending Physician at Weill Cornell Medicine/NewYork-Presbyterian. Dr. St. George obtained his Bachelor of Arts degree from University of California, Berkeley and his M.D. from Columbia University College of Physicians and Surgeons. He completed a combined residency in Emergency Medicine at Columbia University College of Physicians and Surgeons and Weill Cornell Medical College.
Dr. St. George has diverse clinical experience in rural, urban, community, academic, and international settings. He also serves as an educator and remains focused on the transformation of medical education by designing learning delivery systems that merge digital and physical space to meet learners where they live. He continues to work on creating new ways to help clinicians move safely and comfortably into the digital space to meet both clinical and educational challenges in the current environment.
Key Course Takeaways
- Evaluate initiatives for their applicability in reaching targets
- Involve stakeholders in defining, refining, implementing, and evaluating the strategic plan
- Recognize and compensate for psychological factors in yourself and in others that affect decision quality
- Create a strategic vision for your organization and identify areas for improvement and potential growth
- Devise employee-related practices that improve your organization and thereby enhance service outcomes to customers
- Implement healthy team behaviors and functions
- Diagnose team skill sets and develop a plan to build synergy and collaboration
- Respond decisively and consistently when faced with situations that require a decision
- Detect and address impediments to your credibility with subordinates, superiors, and others with whom you interact professionally
- Evaluate factors that undermine employee motivation and engagement in your organization
- Explore critical decisions such as when to negotiate, when not to negotiate, whether you should make the opening move in a negotiation, and how many issues you want to put on the table
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What You'll Earn
- Executive Healthcare Leadership Certificate from Cornell College of Human Ecology and Cornell SC Johnson College of Business
- 80 Professional Development Hours (8.0 CEUs)
- 12-36 Professional Development Units (PDUs) toward PMI recertification
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Who Should Enroll
- Clinicians, medical personnel and staff transitioning into administrative, management, director, or executive leadership roles
- Healthcare professionals with supervisory, management, or executive-level responsibilities
- Hospital and healthcare facility administrators
- Department directors
- VP and C-suite executives
- Hospital board members
“The delivery of the classes and the swift responses of the teaching staff were quite impressive. The format of the courses and the class discussion were equally brilliant. I am grateful for the opportunity. ”
Elaf A.
Senior Occupational Therapist, King Fahad Medical City“The EHLP certificate offered me a chance to become exposed to the terms, concepts and strategies needed to interact with and understand the theoretical orientation of healthcare leaders. The content included in the certificate are things I have used in my daily work – SWOT analysis being the most salient. I have a great appreciation for this certificate’s ability to deliver a great deal of content in a short, accessible format. I would recommend it to anyone seeking to advance their knowledge in the world of healthcare leadership. ”
Aaron G.
Manager, Oncology Clinical Service Line, Allina Health“The program prepares you in a case driven, real world format for management and better understanding of topics not usually even covered in a Masters program until later, and it’s nice to be able to understand well ahead of a brick & mortar pace! ”
Brenda B.
RN, Legal Nurse Consultant, Medical Lawgistics, LLCRequest Information Now
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Executive Healthcare Leadership
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