Andrew Quagliata is a Senior Lecturer of Management Communication at the Cornell School of Hotel Administration. He teaches a first-year business communication course, an upper-level persuasive communication class, and Communication for Entrepreneurs. He is the faculty sponsor of the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship Annual Pitch Deck Competition. Professor Quagliata holds a Ph.D. in organizational communication from the University at Buffalo. His research interests include communication pedagogy, entrepreneur communication, and the relationship between communication and career success. He has held professional positions in both finance and higher education.
From the moment you wake up to the time you go to sleep, you are engaging in impromptu communication that involves presenting ideas that need buy-in from your audience, whether it's seeking an extension on a work assignment or something as seemingly simple as deciding which parent should drive the kids to school. These are typical aspects of everyday life, but the reality is that the better prepared and adaptable you are for these situations, the more impactful you can be in your areas of communication, especially the workplace. You should obviously be rehearsed, but the more effortless and self-assured you come across while speaking, the more convincing you will be. This preparedness will give you the skills and confidence to succeed in various circumstances where effective communication is crucial.
In this course, you will be provided with a foundation in how improving your everyday communication can make your speaking skills more impactful. You will examine how to set up your message while considering its purpose, its context, and its audience. Keep in mind that this is not about speech writing but about crafting an unscripted message. You will then practice these skills in front of real people to test your ability to deliver your message in applicable environments. You'll explore what it's like to adapt that message to different surroundings and challenges. You will also develop emotional intelligence skills as you navigate how to better gauge your audience's reaction. You'll understand how applying these concepts will make your messages resonate, from a routine low-stakes situation to a formal pitch that affects your career goals.
Success in business often depends on the ability to influence others and gain their support for your objectives, but it takes more than charisma to win over your leaders or colleagues. Persuasive writing can help you present your case in a way that will secure critical stakeholder support.
This course will help you gain and strengthen your persuasive writing skills. You will be guided through the process of narrowing your objective to a very specific "ask," analyzing your audience to know how to appeal to their sense of reason as well as their emotions, and then building the evidence that you will use to present your case.
You will examine how to create a one-page proposal, step by step, and delve into basic design principles to maximize your writing's impact. Since electronic communication is so predominant in today's business world, you will also discover how to transform your proposal into an email. Through this course, you'll be on your way to becoming a stronger writer and business professional.
To be an effective leader, you must be able to articulate your thoughts and positions in a clear and concise manner.
Professor Angela Noble-Grange of Cornell University's Johnson Graduate School of Management draws on her own extensive experience as a speaker and communicator to guide students through the preparation and delivery process. She discusses how to identify the communication purpose and analyze your expected audience. She then shares how to formulate and rehearse your message, including how to pay attention to nonverbal communication.
To fine-tune these skills, this course includes interacting with fellow students. Students will participate in discussion forums and will record and share a video of a short presentation that serves as the course project. This provides rich opportunities for students to hone their communication and presentation skills in a practical way, and to learn from the efforts of others.
Participants in this certificate need a high-speed internet connection, a computer or device that can shoot digital videos with reasonable quality, and access to Adobe Flash software. The eCornell course delivery system provides the ability to record and upload videos, so you won't need special video software.
Regardless of your industry, you have probably used PowerPoint, Google Slides, or Keynote to report significant data or ideas to others within your organization or beyond. Communicating this way is effective only if the presentation clearly articulates your points. The main points of the presentation, the visual aspects, and structure of your slides have to work in concert to convey your message. If the visuals are distracting, they run the risk of obscuring your insights. The pre-made templates provided by PowerPoint or other presentation tools may, in fact, be extremely visually distracting and inappropriate for many business contexts.
Creating your own template allows you to customize a briefing deck that specifically targets your audience and embodies visual integrity. And creating reading reports, or summaries, to send out to key stakeholders afterward or in place of a presentation, that adhere to the same design principles and best practices, allows you to present a visually appealing summary of your briefing deck.
So how do you create a professional briefing deck presentation as well as a standalone reading report that embodies visual integrity while integrating your key points and visual evidence? In this course from Andrew Quagliata, Senior Lecturer at the Cornell School of Hotel Administration, you will discover the visual design principles and content guidelines necessary to curate a professional briefing deck and reading deck report. You will develop your own briefing deck template using the visual standards that specifically target your audience and contexts. You will have the opportunity to develop two supporting briefing deck slides with appropriate message titles and visual evidence such as charts, graphs, photographs, or artistic elements. You will employ the structural components used in briefing decks to create a sound structure that guides your audience through your points seamlessly. Finally, you will convert your two briefing deck slides into a compelling and professional one-page report.
Mediation is widely used to settle disputes ranging from conflict between neighbors to conflict between nations. Though personal disagreements and international commerce don't share the same substance or consequences, the key procedural elements of the mediation process are the same for both, so workplace conflicts tend to take the same shape regardless of the industry or the size of the conflict.
In this course you will focus on the use of mediation in resolving organizational conflict where the manager or supervisor serves in the role of mediator. Even if you are not a trained mediator, you can draw on proven mediation techniques to help resolve workplace conflict in productive ways. During this course, you will closely examine a workplace scenario and practice properly setting expectations for mediation of that conflict. In each module, new information will be revealed that will ask you to adapt to the various needs of the disputing parties. Additionally, you will practice handling unforeseen emotional outbursts in a productive way and ultimately propose solutions that consider everyone's interests. Through creative work in examining the scenario and reflecting on how the lessons might apply to your own workplace conflicts, you will learn how to expertly prevent inevitable workplace conflicts from escalating.