Course list

Based on the research and expertise of John Hausknecht, Ph.D., you will evaluate the possibility of working with or without a system, identify the properties and benefits of different systems, and explore different approaches to performance management. Steps to mitigate risk will be outlined, common rating and feedback errors will be examined, and support in delivering feedback will be provided.
  • Jun 4, 2025
  • Jun 18, 2025
  • Jul 2, 2025
  • Jul 16, 2025
  • Jul 30, 2025
  • Aug 13, 2025
  • Aug 27, 2025
In this course, you will learn about perceptual and psychological processes that impact the way that individuals interact with people who are demographically dissimilar from them. You will examine psychological processes that impact personnel decision making within organizations. This understanding will help HR professionals to design better practices and will help line managers to more effectively leverage the potential among employees from diverse backgrounds.

The course will also help you understand why “Diversity” is now often referred to as “Diversity & Inclusion” by explaining what inclusion is and how it differs from diversity. Why is inclusion so important, and what are its building blocks?
  • Jun 4, 2025
  • Jun 18, 2025
  • Jul 2, 2025
  • Jul 16, 2025
  • Jul 30, 2025
  • Aug 13, 2025
  • Aug 27, 2025
In this course, developed by Professor Diane Burton, Ph.D. of Cornell University's ILR School, you will learn the skills necessary to reassert your HR role as a trusted, neutral advisor to employees at all levels within your organization. Students will develop coaching skills and learn how to foster a coaching culture while managing organizational HR needs with the most effective response for each situation.
  • Jun 4, 2025
  • Jun 18, 2025
  • Jul 2, 2025
  • Jul 16, 2025
  • Jul 30, 2025
  • Aug 13, 2025
  • Aug 27, 2025

A leader's listening ability has a tremendous impact on their effectiveness. Professor Judi Brownell's HURIER model of listening provides a comprehensive method of listening improvement. In this course, you will assess your listening skills, set personal goals, and plan a development strategy. The application of listening principles to Servant Leadership and the development of emotional intelligence are emphasized.

You will use the HURIER self-assessment instrument to assess your personal listening skills then solicit feedback from your colleagues to compare your self-assessment results to their perceptions. You will then reflect on the results and create a SMART — specific, measurable, attainable, relevant, time-bound — listening goal. As you move forward in the course, you will take on the role of a Servant Leader and determine how to facilitate a listening environment. You will observe and analyze a team and create an action plan to recommend improvements to the listening environment. Finally, you will examine three emerging issues that impact listening in the workplace and the larger social environment: diversity, ethics, and technology. After taking this course, you will be prepared to foster a strong listening environment within your organization and set clear goals for your continued skill development.

  • Jun 4, 2025
  • Jun 18, 2025
  • Jul 2, 2025
  • Jul 16, 2025
  • Jul 30, 2025
  • Aug 13, 2025
  • Aug 27, 2025

Interviewing is one of the most challenging aspects of management, yet many leaders never receive formal training in this critical skill. Without proper guidance, we make hiring decisions based on gut feelings and casual conversations, lacking clear direction on what to look for, what questions to ask, or how to evaluate responses. The good news? There are proven, evidence-based approaches that can transform your interviewing effectiveness.

In this course, Professor JR Keller draws on extensive research and real-world examples to provide a clear, three-step process for conducting interviews that enable candidates to shine while delivering reliable hiring decisions. Through practical frameworks and tools, you will design structured questions that predict job performance, create consistent evaluation methods, and implement proven interviewing techniques. The course demonstrates how to apply these principles to both in-person and remote hiring scenarios while minimizing the cognitive biases that often interfere with good decision making.

Whether you're an experienced hiring manager or new to interviewing, this course equips you with concrete skills to make better hiring decisions while creating positive experiences for candidates. You will develop efficient systems for managing multiple interviews, setting candidates at ease and evaluating responses objectively. By the end of the course, you'll be prepared to transform your hiring process from conversation based to competency focused, leading to better hires and stronger teams.

This course includes a year of free access to Leadership Symposium! These events feature several days of live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore pressing industry topics. Symposium events are held several times throughout the year. Once enrolled in your program, you will receive information about upcoming sessions.

Throughout the year, you may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete the certificate program.

  • Jun 4, 2025
  • Jul 2, 2025
  • Jul 16, 2025
  • Jul 30, 2025
  • Aug 13, 2025
  • Aug 27, 2025
  • Sep 10, 2025

Managers must foster a good workplace atmosphere and be able to deal effectively with behavior issues as they arise. Doing so improves productivity and employee engagement and helps an organization avoid costly legal liability.

Dean Alexander Colvin, Ph.D. of Cornell University's ILR School explains how new and aspiring managers can prevent or reduce the occurrence of behavior issues. His lessons will show you how to assess issues as they arise and provide guidance and best practices on resolving behavior problems, primarily through the proven principles of progressive discipline. Professor Colvin draws on his legal and research credentials to provide guidance in dealing with harassment and bullying, planning and carrying out dismissals when required, and managing requests to accommodate special employee needs and practices.

Throughout the course, you'll remain engaged as you participate in interactive discussions and complete a five-part course project, applying the key concepts to your own situation.

  • May 21, 2025
  • Jun 4, 2025
  • Jun 18, 2025
  • Jul 2, 2025
  • Jul 16, 2025
  • Jul 30, 2025
  • Aug 13, 2025

Symposium sessions feature three days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The Leadership Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

Join us for the next Symposium in which we’ll discuss the ways that leaders across industries have continued engaging their teams over the past two years while pivoting in strategic ways. You will support your coursework by applying your knowledge and experiences to relevant topics for leaders. Throughout this Symposium, you will examine different areas of leadership, including innovation, strategy, and engagement. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from various industries.

          All sessions are held on Zoom.

          Future dates are subject to change. You may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete any certificate program. Once enrolled in your courses, you will receive information about upcoming events. Accessibility accommodations will be available upon request.

          Symposium sessions feature three days of live, highly interactive virtual Zoom sessions that will explore today’s most pressing topics. The HR Symposium offers you a unique opportunity to engage in real-time conversations with peers and experts from the Cornell community and beyond. Using the context of your own experiences, you will take part in reflections and small-group discussions to build on the skills and knowledge you have gained from your courses.

          Join us for the next Symposium, in which we’ll share experiences from across the industry, inspiring real-time conversations about best practices, innovation, and the future of human resources work. You will support your coursework by applying your knowledge and experiences to some of the most pressing topics and trends in the HR field. By participating in relevant and engaging discussions, you will discover a variety of perspectives and build connections with your fellow participants from across the industry.

          All sessions are held on Zoom.

          Future dates are subject to change. You may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete any certificate program. Once enrolled in your courses, you will receive information about upcoming events. Accessibility accommodations will be available upon request.

          How It Works

          I decided to invest in my future and work toward a career in HR. As a dad of two with a full time job, this online program gave me the chance to work when I could. It was a fantastic way for me to develop my skills and advance my career.
          ‐ John F.
          John F.

          Request Information Now by completing the form below.

          Act today—courses are filling fast.
          This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.