Managers must foster a good workplace atmosphere and be able to deal effectively with behavior issues as they arise. Doing so improves productivity and employee engagement and helps an organization avoid costly legal liability.
Professor Alexander Colvin, Ph.D. of Cornell University's ILR School explains how new and aspiring managers can prevent or reduce the occurrence of behavior issues. His lessons will show you how to assess issues as they arise and provide guidance and best practices on resolving behavior problems, primarily through the proven principles of progressive discipline. Professor Colvin draws on his legal and research credentials to provide guidance in dealing with harassment and bullying, planning and carrying out terminations when required, and managing requests to accommodate special employee needs and practices.
Throughout the course, you'll remain engaged as you participate in interactive discussions and complete a five-part course project, applying the key concepts to your own situation.
Key Course Takeaways
How to create a workplace atmosphere that reduces the occurrence of behavior issues
Ways to assess and resolve workplace behavior issues as they arise
Best practices for carrying out employee terminations when circumstances require
Ways to deal effectively with harassment and bullying
How to manage requests to accommodate employees' special needs or practices
Alexander Colvin, Ph.D., ’99, is the Kenneth F. Kahn ’69 Dean and the Martin F. Scheinman ’75, M.S. ’76, Professor of Conflict Resolution at Cornell University’s ILR School.
Dean Colvin’s research and teaching focuses on employment dispute resolution, with a particular emphasis on procedures in non-union workplaces and the impact of the legal environment on organizations. His current research projects include empirical investigations of employment arbitration and cross-national analysis of labor law and dispute resolution. Dean Colvin is the co-author of “An Introduction to U.S. Collective Bargaining and Labor Relations” (with T. Kochan and H. Katz) and of “Arbitration Law “( with K. Stone and R. Bales).
Dean Colvin received his J.D. in 1992 from the University of Toronto and his Ph.D. in 1999 from Cornell University. He received the 2003 Outstanding Young Scholar Award from the Industrial Relations Research Association (IRRA) and the 2000 Best Dissertation Award from the IRRA for his dissertation entitled “Citizens and Citadels: Dispute Resolution and the Governance of Employment Relations.” Before joining the faculty of the ILR School, Dean Colvin taught at Penn State University from 1999 to 2008.