Andrew Quagliata is a Senior Lecturer in Management Communication at Cornell University’s Nolan School of Hotel Administration. Dr. Quagliata teaches courses in business writing, persuasive communication, entrepreneurial communication, and real estate communication. He engages with industry by speaking and delivering workshops on topics related to interpersonal communication, presentation skills, workplace writing, relationship building, storytelling, and influence. Professor Quagliata holds a Ph.D. in Organizational Communication from the University at Buffalo. Prior to his arrival at Cornell, he held professional positions in finance and higher education.
Overview and Courses
Communication is one of the most important skills in business. Effectively articulating your ideas enables you to drive initiatives forward, motivate teams, and accurately represent the goals of your organization. In today’s world, communication goes well beyond a conversation. Whether you are preparing a presentation, sending a quick email, or navigating a crisis, mastering your communication approach is critical.
Throughout this program, you will review the foundations of effective verbal and written communication in a variety of business settings and scenarios. Building on those foundations, you will develop your ability to use persuasion when addressing audiences through planned speeches, writing, or presentations, as well as during unscripted situations such as impromptu discussions. No matter what your key message is, this certificate program will prepare you to build a career in the increasingly important function of communications.
For the best experience in this program it is recommended to take these courses in the order that they appear.
This program includes a year of free access to Symposium! These events feature several days of live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore the most pressing leadership topics. Symposium events are held several times throughout the year. Once enrolled in your program, you will receive information about upcoming events.
Throughout the year, you may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete the certificate program.
Course list
Regardless of your industry, you have probably used PowerPoint, Google Slides, or Keynote to report significant data or ideas to others within your organization or beyond. Communicating this way is effective only if the presentation clearly articulates your points. The main points of the presentation, the visual aspects, and structure of your slides have to work in concert to convey your message. If the visuals are distracting, they run the risk of obscuring your insights. The pre-made templates provided by PowerPoint or other presentation tools may, in fact, be extremely visually distracting and inappropriate for many business contexts.
Creating your own template allows you to customize a briefing deck that specifically targets your audience and embodies visual integrity. And creating reading reports, or summaries, to send out to key stakeholders afterward or in place of a presentation, that adhere to the same design principles and best practices, allows you to present a visually appealing summary of your briefing deck.
So how do you create a professional briefing deck presentation as well as a standalone reading report that embodies visual integrity while integrating your key points and visual evidence? In this course from Andrew Quagliata, Senior Lecturer at the Cornell School of Hotel Administration, you will discover the visual design principles and content guidelines necessary to curate a professional briefing deck and reading deck report. You will develop your own briefing deck template using the visual standards that specifically target your audience and contexts. You will have the opportunity to develop two supporting briefing deck slides with appropriate message titles and visual evidence such as charts, graphs, photographs, or artistic elements. You will employ the structural components used in briefing decks to create a sound structure that guides your audience through your points seamlessly. Finally, you will convert your two briefing deck slides into a compelling and professional one-page report.
Do you find that your business writing delivers the results you intend? When people read what you've written, do they take the appropriate actions, do they respond definitively with the information you requested, or are they persuaded to agree with your point of view? When your business writing is effective, you're not only relaying messages to others but you're securing the needed results.
In this course, you will discover that successful writing requires making thoughtful choices. By applying recommended design principles to your messages, you will improve their readability and clarity. You will then practice organizing your points by using the optimal structure for your message. By the end of this course, you will have developed a toolkit of strategies for writing more effectively in the workplace.
You want to be able to adapt your written communications to achieve your goals in complex and challenging professional situations. Writing dilemmas become tougher when the stakes are high, when issues are sensitive, when you have to relay bad news, or when your audience may be resistant to the message you're delivering. By applying practical strategies for planning and executing your message, you can adapt to writing effectively in complex communication situations.
In this course, you will refine your written communication skills through a variety of challenging scenarios. You will practice adjusting your message tone, components, and structure to fit the needs of your audience. By the end of this course, you will have practiced the skills needed to plan and shape your message so that even in the most challenging situations, you have strategies on hand to help you communicate effectively.
Success in business often depends on the ability to influence others and gain their support for your objectives, but it takes more than charisma to win over your leaders or colleagues. Persuasive writing can help you present your case in a way that will secure critical stakeholder support.
This course will help you gain and strengthen your persuasive writing skills. You will be guided through the process of narrowing your objective to a very specific "ask," analyzing your audience to know how to appeal to their sense of reason as well as their emotions, and then building the evidence that you will use to present your case.
You will examine how to create a one-page proposal, step by step, and delve into basic design principles to maximize your writing's impact. Since electronic communication is so predominant in today's business world, you will also discover how to transform your proposal into an email. Through this course, you'll be on your way to becoming a stronger writer and business professional.
The workplace is filled with employees, clients, and leaders from different backgrounds and cultures. Your Social Style® plays a role in how you communicate and behave in the workplace. This course will prepare you to communicate effectively, efficiently, and empathetically with different cultures no matter your Social Style®.
In this course, you will practice becoming more aware of how your Social Style® is interpreted by others and how that impacts your interactions with others at work. You will also develop strategies for overcoming social blind spots in order to mitigate the risk of ineffective communication in cross-cultural settings. Finally, you will discover the ways you can adapt your Social Style® without compromising your core values for effective communication. By the end of this course, you will have gathered the tools needed to communicate appropriately and effectively in a cross-cultural environment.
Social Style, Social Style Navigator and TRACOM are registered trademarks of the TRACOM Corporation. Social Style Model is a trademark of the TRACOM Corporation. Related content is used with permission from The TRACOM Corporation.
From the moment you wake up to the time you go to sleep, you are engaging in impromptu communication that involves presenting ideas that need buy-in from your audience, whether it's seeking an extension on a work assignment or something as seemingly simple as deciding which parent should drive the kids to school. These are typical aspects of everyday life, but the reality is that the better prepared and adaptable you are for these situations, the more impactful you can be in your areas of communication, especially the workplace. You should obviously be rehearsed, but the more effortless and self-assured you come across while speaking, the more convincing you will be. This preparedness will give you the skills and confidence to succeed in various circumstances where effective communication is crucial.
In this course, you will be provided with a foundation in how improving your everyday communication can make your speaking skills more impactful. You will examine how to set up your message while considering its purpose, its context, and its audience. Keep in mind that this is not about speech writing but about crafting an unscripted message. You will then practice these skills in front of real people to test your ability to deliver your message in applicable environments. You'll explore what it's like to adapt that message to different surroundings and challenges. You will also develop emotional intelligence skills as you navigate how to better gauge your audience's reaction. You'll understand how applying these concepts will make your messages resonate, from a routine low-stakes situation to a formal pitch that affects your career goals.
To be an effective leader, you must be able to articulate your thoughts and positions in a clear and concise manner.
Professor Angela Noble-Grange of Cornell University's Johnson Graduate School of Management draws on her own extensive experience as a speaker and communicator to guide students through the preparation and delivery process. She discusses how to identify the communication purpose and analyze your expected audience. She then shares how to formulate and rehearse your message, including how to pay attention to nonverbal communication.
To fine-tune these skills, this course includes interacting with fellow students. Students will participate in discussion forums and will record and share a video of a short presentation that serves as the course project. This provides rich opportunities for students to hone their communication and presentation skills in a practical way, and to learn from the efforts of others.
Participants in this certificate need a high-speed internet connection and a computer or device that can shoot digital videos with reasonable quality. The eCornell course delivery system provides the ability to record and upload videos, so you won't need special video software.Mediation is widely used to settle disputes ranging from conflict between neighbors to conflict between nations. Though personal disagreements and international commerce don't share the same substance or consequences, the key procedural elements of the mediation process are the same for both, so workplace conflicts tend to take the same shape regardless of the industry or the size of the conflict.
In this course you will focus on the use of mediation in resolving organizational conflict where the manager or supervisor serves in the role of mediator. Even if you are not a trained mediator, you can draw on proven mediation techniques to help resolve workplace conflict in productive ways. During this course, you will closely examine a workplace scenario and practice properly setting expectations for mediation of that conflict. In each module, new information will be revealed that will ask you to adapt to the various needs of the disputing parties. Additionally, you will practice handling unforeseen emotional outbursts in a productive way and ultimately propose solutions that consider everyone's interests. Through creative work in examining the scenario and reflecting on how the lessons might apply to your own workplace conflicts, you will learn how to expertly prevent inevitable workplace conflicts from escalating.
A crisis can have a tremendous impact on the people involved and on an organization's performance and reputation, so it's important to communicate effectively in order to minimize negative consequences. Preparing for a crisis through the creation and ongoing analysis of a crisis communication plan can help minimize negative reactions and fallout. In this course, you will define crisis, paracrisis, and the goals of crisis communication. You will share your own experiences and practice identifying potential crises, creating a crisis communication plan, choosing a crisis communication team, and evaluating the plan.
A key component of preparing for a crisis is crafting messages for internal and external stakeholders. Messages must be quick, consistent, and open, and preparing initial statements ahead of time will help leaders and spokespersons communicate effectively during a crisis. You will examine the content of effective initial statements with the opportunity to review real-life examples, evaluating them for quality and success. You will practice addressing difficult questions and criticisms, exploring acceptable and graceful responses.
Once the crisis is over, it's important to review what worked well, what didn't, and to update the crisis communication plan for next time. Reflecting on a real life example, you will evaluate the response to the crisis and the crisis communication plan itself.
All enterprises are governed by numbers; most managers and clients use data every day. Public relations propels those numbers, making PR a business necessity rather than a nice-to-have enhancement. Communications professionals must therefore frame discussions around PR using business metrics developed through evidence-based plans, measurable evaluations, and calculated ROI. Students in this course will examine how "strategic PR" is all about crafting a precise plan to use public relations to achieve organizational goals.
In this course, you will learn that to be successful, you need to map out where your organization is headed in terms of business goals, how PR is going to help you get there, and who your audience is for your PR efforts. You will follow a recommended eight-step plan for building a communications strategy consisting of clearly articulated steps for creating an evidence-based approach to public relations that can help impact your organization's bottom line. By the end of this course, you will be able to devise, measure, and evaluate your PR strategy.
You always need public relations for one critical reason: PR drives sales. But do you have to hire an external PR agency? Can you afford it? How do you choose one? How do you compare requests for proposals from different agencies? And once you've hired an agency, how can you get the greatest value for your spend?
This course is designed to give people who are current or potential clients of external PR firms the skills they need to optimize their PR efforts. In this course, you will identify best practices for determining whether to use external resources, for vetting potential agencies, and for hiring and managing those agencies. As the client, you will always have a finite marketing budget, but you can use best practices to yield the greatest value from the portion of it that you're spending with an agency. You will discover a simple calculation to determine whether you can afford a PR firm now; and if you can't afford one now, you will identify concrete steps you can take towards that goal. Through this course, you will determine how to best leverage a PR agency.
Leaders at every level need to be able to execute on their ideas. In virtually every case, this means that leaders need to be able to persuade others to join in this execution. In order to do so, understanding how to create and utilize power in an organization is critical.
In this course, developed by Professor Glen Dowell, Ph.D., of Cornell University's Johnson Graduate School of Management, students will focus on their personal relationship with power as well as how power works in their organization and social network.
Project Management Institute (PMI®) Continuing Certification: Participants who successfully complete this course will receive 6 Professional Development Units (PDUs) from PMI®. Please contact PMI ® for details about professional project management certification or recertification.
How It Works
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Faculty Authors
A graduate of the Johnson MBA program, Angela Noble-Grange is a Senior Lecturer of Management Communication at Cornell University’s Johnson Graduate School of Management. Professor Noble-Grange teaches Oral Communication and Management Writing. Her interests include persuasive speaking and writing as well as gender and race differences in message perception.
Professor Noble-Grange was the founding director of the Office for Women and Minorities in Business (now ODI) in 1999 and president of the Noble Economic Development Group, a micro-enterprise development consulting company, from June 1994 to January 1999. She has served on numerous boards and is currently a trustee for Paul Smith’s College in the Adirondacks. Professor Noble-Grange earned her B.A. in Communication Studies and Russian in 1983 and her MBA from Johnson in 1994.
Amy Newman is a Senior Lecturer of Management Communication at the School of Hotel Administration, Cornell SC Johnson College of Business. She teaches courses in business writing, persuasive communication, organizational behavior, and corporate communication. Professor Newman is the author of “Business Communication: In Person, In Print, Online” (Cengage, 10e) and “Building Leadership Character” (Sage, 2018). Prior to joining Cornell, she was an adjunct instructor at Ithaca College, eCornell, and Milano, The New School for Management and Urban Policy in New York City. Professor Newman spent most of her career in corporate positions and external consulting roles. Internally, she held management positions in human resources and leadership development. As an external consultant, she worked to improve employee performance and communication in hospitality, technology, education, publishing, financial services, and entertainment companies. Professor Newman has won grants to develop technology-based learning solutions as well as awards for teaching excellence and student advising. She is a director-at-large of the Association for Business Communication.
Craig R. Snow, a senior lecturer at Cornell University, has taught, researched, written about, and provided consulting services concerning managerial communication for the past 40 years. He previously served as assistant director of the Business Writing Program at Purdue University and later directed the Managerial Communications Program at The Olin School of Business at Washington University. He has received numerous awards for excellence in teaching from both Purdue and Cornell.
Dr. Snow’s teaching is enriched by hands-on experience in business. He has served as director and executive director of a nonprofit children’s summer camp in New York State’s Catskill Mountains. He has also worked as a senior communications specialist for McKinsey & Co. in New York City, and he has provided consulting services for businesses in hospitality, banking, healthcare, manufacturing, technology, pharmaceuticals, and other industries. Dr. Snow is the co-author of Prentice Hall’s “Guide to Report Writing” (2002).
Peggy Odom-Reed is a Senior Lecturer in the marketing and management communication area at the School of Hotel Administration, where she teaches courses in management communication. She currently serves as the course chair for HADM3650: Persuasive Business Communication for Hospitality Leaders. She is also one of the founding faculty fellows of the Cornell Institute for Healthy Futures.
Dr. Odom-Reed earned a Ph.D. in organizational communication from the Department of Communication at Cornell University and has taught courses in leadership communication and organizational communication. Her research is focused on communication (social) networks, leadership, teams, and distributive collaborative work.
Dr. Odom-Reed has corporate experience in human resources at 3M Company. With her strategic knowledge in this field, she is certified as a Senior Professional in Human Resources (SPHR). She has also offered leadership and communication coaching at Cornell University.
With her commitment to improve diversity and inclusion at Cornell, Dr. Odom-Reed served on the Diversity and Inclusion Task Force for Cornell SC Johnson College of Business and participated as a member of the Campus Experience Subcommittee on the Presidential Task Force on Campus Climate. She currently serves as the Faculty Chair on the Undergraduate Admissions Committee at the School of Hotel Administration.
Barbara Mink is a Senior Lecturer of Management Communication at the Johnson Graduate School of Management. She is a management communication professional with a focus on intercultural communication, leadership, and persuasion. Professor Mink teaches persuasive and informational writing for business purposes, as well as how to craft business presentations that are clear, concise, and compelling. She was news director of WHCU radio from 1978 to 1986 and taught radio journalism at Ithaca College and Cornell. Professor Mink served on the Tompkins County Legislature for 12 years and as its chair for five. She was also founder and director of the Light in Winter Festival of Science and the Arts from 1999 to 2011. Professor Mink is a visiting lecturer at ESCP Europe in Paris, where she teaches effective leadership through communication. She is also an active painter with an international presence.
Maria Wolfe is a senior lecturer of management communication at the Cornell Nolan School of Hotel Administration and teaches courses in business writing, persuasive communication, and oral delivery skills. She has over 25 years of teaching experience and has taught communication and management classes in the U.S. and internationally. Maria holds a PhD in rhetoric and professional communication and has won several teaching excellence awards. Most recently, her expertise led to two newly developed eCornell courses: “Impactful Unscripted Communication” and “Virtual Communication.”
Maria has worked with business professionals and industry groups to coach them in effective written and oral skills, powerful stage presence, overcoming speech anxiety, and leadership communications. In addition to her involvement in undergraduate and executive education programs, Maria serves as the Communication Center director at the Nolan School of Hotel Administration.
Dr. Theomary Karamanis is a multiple-award-winning communication professor and consultant with 25 years of global experience. She is a full-time Senior Lecturer of Management Communication at the Cornell SC Johnson College of Business and regularly delivers executive education programs in leadership communication, crisis communication, and strategic communication. Dr. Karamanis has held several professional leadership positions, including Chair of the Global Communication Certification Council, Chair of the International Association of Business Communicators (IABC) Academy, and Chair of the IABC Awards Committee.
Dr. Karamanis’s academic background includes a Ph.D. in Communication Studies, a Master of Arts in Mass Communication, and a post-graduate certificate in telecommunications, all from Northwestern University, as well as a Bachelor’s degree in Economics from the Athens University of Economics and Business. She also holds professional certifications as a Strategic Communication Management Professional (SCMP), online facilitator, and executive program instructor.
Dr. Karamanis has been actively engaged in various industries (private, nonprofit, and government) and fields of expertise, including corporate communication, media and PR, higher education administration and teaching, and consulting. She has lived and worked in Canada, Greece, Trinidad and Tobago, the United Arab Emirates, and the United States of America.
Dr. Karamanis is the recipient of 40 professional communication awards, including 12 Platinum MarCom awards, seven Gold Quill awards, four Silver Quill awards, and a Comm Prix award. In 2020, she received the Award for Excellence in Communication Consulting by the Association of Professional Communication Consultants and the Association for Business Communication. Dr. Karamanis is the author of several books and academic papers on communication and regularly delivers presentations at international conferences and other business forums.
Glen Dowell is an Associate Professor of Management and Organizations at the Johnson Graduate School of Management, Cornell University. He researches in the area of corporate sustainability, with a focus on firm environmental performance. Recent projects have investigated the effect of local demographic factors on changes in pollution levels, the role of corporate merger and acquisition in facilitating changes in facility environmental performance, and the relative influence of financial return and disruption on the commercial adoption of energy savings initiatives.
Professor Dowell’s research has been published in Management Science, Organization Studies, Advances in Strategic Management, Strategic Management Journal, Organization Science, Journal of Management, Industrial and Corporate Change, Journal of Business Ethics, and Administrative Science Quarterly. He is senior editor at Organization Science and co-editor of Strategic Organization, is on the editorial boards of Strategic Management Journal and Administrative Science Quarterly, and represents Cornell on the board of the Alliance for Research in Corporate Sustainability (ARCS). He is also the Division Chair for the Organizations and Natural Environment Division of the Academy of Management.
Professor Dowell teaches Sustainable Global Enterprise and Critical and Strategic Thinking. He is a faculty affiliate for the Center for Sustainable Global Enterprise and a faculty fellow at the Atkinson Center for a Sustainable Future.
Ariel Avgar is an Associate Professor at the ILR School at Cornell University and Associate Director for Research and Student Engagement with the Scheinman Institute on Conflict Resolution. His research focuses on two primary areas within employment relations. First, he explores the role that employment relations factors play in the healthcare industry. As such, he examines the effects of a variety of workplace innovations, including new technology, delivery of care models, and innovative work practices, on patients, frontline employees, and organizational performance. Second, he studies conflict and its management in organizations with a focus on the strategic choices made by firms. He seeks to better understand the consequences of conflict for employees and employers. In addition, his research investigates the adoption and implementation of organizational level conflict management practices and systems. His research has been published in a number of journals including: Industrial and Labor Relations Review, Industrial Relations, British Journal of Industrial Relations, Ohio State Journal on Dispute Resolution, International Journal of Conflict Management, International Journal of Human Resource Management, Negotiation and Conflict Management Review, Advances in Industrial and Labor Relations, Health Services Research and Medical Care. He received the 2008 Best Dissertation Award and the 2013 John T. Dunlop Scholar Award, both from the Labor and Employment Relations Association and serves as the Editor-in-Chief for the association. His paper (with Eric J. Neuman) titled “Blind spots and mirages: A dyadic approach to the study of team conflict” received the 2012 Best Paper: New Directions Award from the Academy of Management Conflict Management Division. He received a Ph.D. in Industrial Relations from the ILR School at Cornell University and a B.A. in Sociology and an LL.B in Law from Hebrew University. He served as Law Clerk for the President of the Israeli National Labor Court before being admitted into the Israeli Bar. Prior to joining ILR, he was an associate professor (2014-2016) and assistant professor (2008-2014) at the School of Labor and Employment Relations at the University of Illinois at Urbana-Champaign.
Andrew Quagliata is a Senior Lecturer in Management Communication at Cornell University’s Nolan School of Hotel Administration. Dr. Quagliata teaches courses in business writing, persuasive communication, entrepreneurial communication, and real estate communication. He engages with industry by speaking and delivering workshops on topics related to interpersonal communication, presentation skills, workplace writing, relationship building, storytelling, and influence. Professor Quagliata holds a Ph.D. in Organizational Communication from the University at Buffalo. Prior to his arrival at Cornell, he held professional positions in finance and higher education.
A graduate of the Johnson MBA program, Angela Noble-Grange is a Senior Lecturer of Management Communication at Cornell University’s Johnson Graduate School of Management. Professor Noble-Grange teaches Oral Communication and Management Writing. Her interests include persuasive speaking and writing as well as gender and race differences in message perception.
Professor Noble-Grange was the founding director of the Office for Women and Minorities in Business (now ODI) in 1999 and president of the Noble Economic Development Group, a micro-enterprise development consulting company, from June 1994 to January 1999. She has served on numerous boards and is currently a trustee for Paul Smith’s College in the Adirondacks. Professor Noble-Grange earned her B.A. in Communication Studies and Russian in 1983 and her MBA from Johnson in 1994.
Amy Newman is a Senior Lecturer of Management Communication at the School of Hotel Administration, Cornell SC Johnson College of Business. She teaches courses in business writing, persuasive communication, organizational behavior, and corporate communication. Professor Newman is the author of “Business Communication: In Person, In Print, Online” (Cengage, 10e) and “Building Leadership Character” (Sage, 2018). Prior to joining Cornell, she was an adjunct instructor at Ithaca College, eCornell, and Milano, The New School for Management and Urban Policy in New York City. Professor Newman spent most of her career in corporate positions and external consulting roles. Internally, she held management positions in human resources and leadership development. As an external consultant, she worked to improve employee performance and communication in hospitality, technology, education, publishing, financial services, and entertainment companies. Professor Newman has won grants to develop technology-based learning solutions as well as awards for teaching excellence and student advising. She is a director-at-large of the Association for Business Communication.
Craig R. Snow, a senior lecturer at Cornell University, has taught, researched, written about, and provided consulting services concerning managerial communication for the past 40 years. He previously served as assistant director of the Business Writing Program at Purdue University and later directed the Managerial Communications Program at The Olin School of Business at Washington University. He has received numerous awards for excellence in teaching from both Purdue and Cornell.
Dr. Snow’s teaching is enriched by hands-on experience in business. He has served as director and executive director of a nonprofit children’s summer camp in New York State’s Catskill Mountains. He has also worked as a senior communications specialist for McKinsey & Co. in New York City, and he has provided consulting services for businesses in hospitality, banking, healthcare, manufacturing, technology, pharmaceuticals, and other industries. Dr. Snow is the co-author of Prentice Hall’s “Guide to Report Writing” (2002).
Peggy Odom-Reed is a Senior Lecturer in the marketing and management communication area at the School of Hotel Administration, where she teaches courses in management communication. She currently serves as the course chair for HADM3650: Persuasive Business Communication for Hospitality Leaders. She is also one of the founding faculty fellows of the Cornell Institute for Healthy Futures.
Dr. Odom-Reed earned a Ph.D. in organizational communication from the Department of Communication at Cornell University and has taught courses in leadership communication and organizational communication. Her research is focused on communication (social) networks, leadership, teams, and distributive collaborative work.
Dr. Odom-Reed has corporate experience in human resources at 3M Company. With her strategic knowledge in this field, she is certified as a Senior Professional in Human Resources (SPHR). She has also offered leadership and communication coaching at Cornell University.
With her commitment to improve diversity and inclusion at Cornell, Dr. Odom-Reed served on the Diversity and Inclusion Task Force for Cornell SC Johnson College of Business and participated as a member of the Campus Experience Subcommittee on the Presidential Task Force on Campus Climate. She currently serves as the Faculty Chair on the Undergraduate Admissions Committee at the School of Hotel Administration.
Barbara Mink is a Senior Lecturer of Management Communication at the Johnson Graduate School of Management. She is a management communication professional with a focus on intercultural communication, leadership, and persuasion. Professor Mink teaches persuasive and informational writing for business purposes, as well as how to craft business presentations that are clear, concise, and compelling. She was news director of WHCU radio from 1978 to 1986 and taught radio journalism at Ithaca College and Cornell. Professor Mink served on the Tompkins County Legislature for 12 years and as its chair for five. She was also founder and director of the Light in Winter Festival of Science and the Arts from 1999 to 2011. Professor Mink is a visiting lecturer at ESCP Europe in Paris, where she teaches effective leadership through communication. She is also an active painter with an international presence.
Maria Wolfe is a senior lecturer of management communication at the Cornell Nolan School of Hotel Administration and teaches courses in business writing, persuasive communication, and oral delivery skills. She has over 25 years of teaching experience and has taught communication and management classes in the U.S. and internationally. Maria holds a PhD in rhetoric and professional communication and has won several teaching excellence awards. Most recently, her expertise led to two newly developed eCornell courses: “Impactful Unscripted Communication” and “Virtual Communication.”
Maria has worked with business professionals and industry groups to coach them in effective written and oral skills, powerful stage presence, overcoming speech anxiety, and leadership communications. In addition to her involvement in undergraduate and executive education programs, Maria serves as the Communication Center director at the Nolan School of Hotel Administration.
Dr. Theomary Karamanis is a multiple-award-winning communication professor and consultant with 25 years of global experience. She is a full-time Senior Lecturer of Management Communication at the Cornell SC Johnson College of Business and regularly delivers executive education programs in leadership communication, crisis communication, and strategic communication. Dr. Karamanis has held several professional leadership positions, including Chair of the Global Communication Certification Council, Chair of the International Association of Business Communicators (IABC) Academy, and Chair of the IABC Awards Committee.
Dr. Karamanis’s academic background includes a Ph.D. in Communication Studies, a Master of Arts in Mass Communication, and a post-graduate certificate in telecommunications, all from Northwestern University, as well as a Bachelor’s degree in Economics from the Athens University of Economics and Business. She also holds professional certifications as a Strategic Communication Management Professional (SCMP), online facilitator, and executive program instructor.
Dr. Karamanis has been actively engaged in various industries (private, nonprofit, and government) and fields of expertise, including corporate communication, media and PR, higher education administration and teaching, and consulting. She has lived and worked in Canada, Greece, Trinidad and Tobago, the United Arab Emirates, and the United States of America.
Dr. Karamanis is the recipient of 40 professional communication awards, including 12 Platinum MarCom awards, seven Gold Quill awards, four Silver Quill awards, and a Comm Prix award. In 2020, she received the Award for Excellence in Communication Consulting by the Association of Professional Communication Consultants and the Association for Business Communication. Dr. Karamanis is the author of several books and academic papers on communication and regularly delivers presentations at international conferences and other business forums.
Glen Dowell is an Associate Professor of Management and Organizations at the Johnson Graduate School of Management, Cornell University. He researches in the area of corporate sustainability, with a focus on firm environmental performance. Recent projects have investigated the effect of local demographic factors on changes in pollution levels, the role of corporate merger and acquisition in facilitating changes in facility environmental performance, and the relative influence of financial return and disruption on the commercial adoption of energy savings initiatives.
Professor Dowell’s research has been published in Management Science, Organization Studies, Advances in Strategic Management, Strategic Management Journal, Organization Science, Journal of Management, Industrial and Corporate Change, Journal of Business Ethics, and Administrative Science Quarterly. He is senior editor at Organization Science and co-editor of Strategic Organization, is on the editorial boards of Strategic Management Journal and Administrative Science Quarterly, and represents Cornell on the board of the Alliance for Research in Corporate Sustainability (ARCS). He is also the Division Chair for the Organizations and Natural Environment Division of the Academy of Management.
Professor Dowell teaches Sustainable Global Enterprise and Critical and Strategic Thinking. He is a faculty affiliate for the Center for Sustainable Global Enterprise and a faculty fellow at the Atkinson Center for a Sustainable Future.
Ariel Avgar is an Associate Professor at the ILR School at Cornell University and Associate Director for Research and Student Engagement with the Scheinman Institute on Conflict Resolution. His research focuses on two primary areas within employment relations. First, he explores the role that employment relations factors play in the healthcare industry. As such, he examines the effects of a variety of workplace innovations, including new technology, delivery of care models, and innovative work practices, on patients, frontline employees, and organizational performance. Second, he studies conflict and its management in organizations with a focus on the strategic choices made by firms. He seeks to better understand the consequences of conflict for employees and employers. In addition, his research investigates the adoption and implementation of organizational level conflict management practices and systems. His research has been published in a number of journals including: Industrial and Labor Relations Review, Industrial Relations, British Journal of Industrial Relations, Ohio State Journal on Dispute Resolution, International Journal of Conflict Management, International Journal of Human Resource Management, Negotiation and Conflict Management Review, Advances in Industrial and Labor Relations, Health Services Research and Medical Care. He received the 2008 Best Dissertation Award and the 2013 John T. Dunlop Scholar Award, both from the Labor and Employment Relations Association and serves as the Editor-in-Chief for the association. His paper (with Eric J. Neuman) titled “Blind spots and mirages: A dyadic approach to the study of team conflict” received the 2012 Best Paper: New Directions Award from the Academy of Management Conflict Management Division. He received a Ph.D. in Industrial Relations from the ILR School at Cornell University and a B.A. in Sociology and an LL.B in Law from Hebrew University. He served as Law Clerk for the President of the Israeli National Labor Court before being admitted into the Israeli Bar. Prior to joining ILR, he was an associate professor (2014-2016) and assistant professor (2008-2014) at the School of Labor and Employment Relations at the University of Illinois at Urbana-Champaign.
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Key Course Takeaways
- Adapt your written communication to achieve your goals in complex and challenging professional situations
- Effectively communicate your ideas through professional PowerPoint presentations and reading deck reports
- Convey ideas in writing clearly and persuasively to achieve results
- Clearly, succinctly, and powerfully deliver a specific message in both scripted and unscripted settings to gain influence in the workplace
- Communicate effectively, efficiently, and empathetically with different cultures in the workplace
- Engage the media with confidence, comfort, and control while promoting your story
- Create a communication plan to support organizational change
- Communicate during a crisis to maintain or rebuild organizational reputation
Download a Brochure
Not ready to enroll but want to learn more? Download the certificate brochure to review program details.What You'll Earn
- Communications 360 Certificate from Cornell SC Johnson College of Business
- 140 Professional Development Hours (14 CEUs)
- 10-18 Professional Development Units (PDUs) toward PMI recertification
- 30 Professional Development Credits (PDCs) toward SHRM-CP and SHRM-SCP recertification
- 30 Credit hours towards HRCI recertification
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Who Should Enroll
- Individual contributors
- Managers
- Executives
- Public relations professionals
- Communications professionals
- Entrepreneurs
“What I wanted was something that had an exceptional caliber of professionals and professors, and eCornell actually gave me that.”
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Communications 360
Select Payment Method | Cost |
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$8,400 | |