Leveraging AI for

Hospitality Operations

Immersion Program

Andrew Quagliata is a Senior Lecturer in Management Communication at Cornell University’s Nolan School of Hotel Administration. Dr. Quagliata teaches courses in business writing, persuasive communication, entrepreneurial communication, and real estate communication. He engages with industry by speaking and delivering workshops on topics related to interpersonal communication, presentation skills, workplace writing, relationship building, storytelling, and influence. Professor Quagliata holds a Ph.D. in Organizational Communication from the University at Buffalo. Prior to his arrival at Cornell, he held professional positions in finance and higher education.

Chris Anderson is a professor at the Cornell Nolan School of Hotel Administration. Prior to his appointment in 2006, he was on the faculty at the Ivey School of Business in London, Ontario, Canada. Professor Anderson’s main research focus is on revenue management and service pricing. He actively works in the application and development of revenue management across numerous industry types, including hotels, airlines, and rental car and tour companies, as well as numerous consumer packaged goods and financial services firms. Professor Anderson’s research has been funded by numerous governmental agencies and industrial partners. He serves on the editorial board of the Journal of Revenue and Pricing Management and is the regional editor for the International Journal of Revenue Management. At the Nolan School of Hotel Administration, Professor Anderson teaches courses in revenue management and service operations management.