4:00pm Check-in at The Graduate Hotel

4:00pm – 5:30pm Welcome packet pick-up at hotel lobby

6:00pm – 7:00pm Keynote Address – The Panorama Room

  • Steve Miller, SVP of Strategy, eCommerce & Analytics at Dick’s Sporting Goods
  • Karan Girotra, Professor, Cornell University

7:00pm – 8:30pm Cocktails, Hors d’oeuvres and Networking

8:30am – 5:30pm Meeting the Customer

8:30am – 9:00am – Kickoff and Welcome

  • Dan Hooker, Program Director, Cornell University

9:00am – 10:30am – Strategy

  • Scott Bearse, Lecturer, Cornell University
  • Steve Miller, SVP of Strategy, eCommerce & Analytics at Dick’s Sporting Goods
  • In this conversation with Steve Miller, we will learn how DSG continues to provide high-quality, omnichannel experiences to athletes (customers) as they grow as a company.

10:30am – 11:00am – Break

11:00am – 12:30pm – Merchandising, Fulfillment, and Operations

  • Scott Bearse, Lecturer, Cornell University
  • Rob Brooks, President & CEO at SaksOFF5TH.com
  • In this case discussion, participants will explore the evolution and redesign required of a large brand in terms of logistical networks to compete in e-tailing direct to consumer strategies, and to evaluate the advantages of centralized versus decentralized networks.

12:30pm – 1:30pm – Lunch

1:30pm – 3:30pm – Merchandising, Fulfillment, and Operations, continued

  • Scott Bearse, Lecturer, Cornell University
  • Rob Brooks, President & CEO at SaksOFF5TH.com
  • Dr. Iain Watson, Visiting Research Fellow, University of Surrey

3:30pm – 4:00pm – Break

4:00pm – 5:45pm The AI Gold Rush

  • Karan Girotra, Professor, Cornell University
  • In this session, we will demystify the recent rapid advances in generative AI (ex. Image generators like Dall-E, Large Language Models like GPT). We will understand the conceptual underpinnings of the machine learning behind these tools, assess their current capabilities and imagine how they could be used in the retail world.

5:45pm – 6:00pm Key Points

  • Dan Hooker, Program Director, Cornell University
  • Tomissa Smittendorf, Director of North America Sales Learning and Development, Kellogg Company

Evening – Personal Time/Dinner on your own

8:30am – 5:30pm Increase Value by De-Risking your Business

8:30am – 10:30am De-Risking New Ventures

  • Karan Girotra, Professor, Cornell University
  • In this session, we will learn a counterintuitive, risk-limiting approach to developing and launching new ventures. We will use the examples of several high-profile venture failures to understand alternate development strategies and build intuition on how we should develop our new ventures.

10:30am – 11:00am – Break

11:00am – 12:30pm De-Risking Toolkit

  • Karan Girotra, Professor, Cornell University
  • We will formalize the intuition from our last session and learn a formal recipe to derisk new ventures. Specifically, we will learn how to intelligently gather information — which information to gather, what to do first and what to postpone, and finally, how to gather information without committing too many resources.

12:30pm – 1:30pm – Lunch

1:30pm – 3:00pm Inspire Customers, and Connect them to Brands

  • Cara Pratt, SVP, Kroger Precision Marketing
  • Manish Sharma, VP and GM of Omni-commerce, Kellogg Company
  • Karan Girotra, Professor, Cornell University
  • In this conversation we learn how Kroger’s Cara Pratt and Kellogg Co’s Manish Sharma connect with the shopper, activate and scale personalization, and prepare for what’s next in retail media.

3:00pm – 3:30pm – Break

3:30pm – 5:00pm De-Risking Continued

  • Karan Girotra, Professor, Cornell University

5:00pm-5:45pm Transforming The World’s Largest Retailer

  • Whitney Cooper, Senior Director, Omnichannel Transformation and Commercialization, Walmart
  • Tomissa Smittendorf, Director of North America Sales Learning and Development, Kellogg Company
  • Walmart’s transformation has been nothing short of remarkable. They’ve embraced e-commerce, leveraged their physical stores, harnessed data and analytics, embraced innovation, and prioritized sustainability. Hear directly from Whitney Cooper on how Walmart Connect continues to lead and transform not only their business but the entire retail sector

6:00pm – 9:00pm – Cocktail Hour and Dinner at The Sanctuary, Roosevelt Island, NYC

8:30am – 5:00pm Joint Value Creation

8:30am-10:00am Industry-Lead Discussion

  • Anshuman Taneja, SVP, Digital, Ahold Delhaize USA
  • Dan Hooker, Program Director, Cornell University
  • In this session, we ask Anshuman Taneja about the considerable challenges facing a major grocery retailer. By staying ahead of consumer trends, embracing digital transformation, and effectively managing their supply chain, a major food retailer can position itself for success in the ever-evolving market.

10:00am – 10:30am Break and hotel check out

10:00am – 12:00pm The Future of Omnichannel with the CPG Guys

  • Peter Bond, Co-Founder and Co-Host, The CPG Guys Podcast
  • Bryan Gildenberg, Founder & CEO, Confluencer Commerce
  • Dan Hooker, Program Director, Cornell University
  • The future of commerce promises to be a dynamic and ever-evolving landscape, shaped by advancing technologies, changing consumer behaviors, and innovative business models. In this session, The CPG Guys share with us what they believe are the key trends that will define this future.

12:30pm – 1:30pm – Lunch

1:30pm – 3:00pm – Joint Value Creation Through ESG (Panel)

  • Mark Milstein, Clinical Professor, Cornell University
  • Suzanne Long, Chief Sustainability and Transformation Officer, Albertsons
  • Mike Ross, VP Sales, Kellogg’s Albertsons Team
  • Kimberley Sundy, Senior Director for Global Sustainability, Kellogg Company
  • In this session we will discuss creating sustainable value through partnerships. Leaders from Retailers and Brands will provide examples on how to bring joint value to life benefiting the Consumer and driving business results.

3:00pm – 3:30pm – Break

3:30pm – 4:30pm – Leadership and Call to Action

  • Penelope Sur, Vice President of Talent, Dick’s Sporting Goods
  • Jenny Heaton, VP of Organization Development, Diversity, Equity, & Inclusion, Ahold Delhaize
  • John “JP” Patterson, Head of Talent, Macy’s
  • These key issues highlight the multifaceted responsibilities of HR professionals in addressing talent management, employee well-being, diversity and inclusion, technology adoption, compliance, and organizational development. By proactively addressing these challenges, HR professionals can contribute to the success and growth of their organizations. In this session we ask the panel of HR Leaders the challenges they face in an Omnichannel world.

4:30pm – 5:00pm – Program concludes, certificate presentations, checkout and departure

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