Benjamin Berg is founder and chief executive officer of the Berg Hospitality Group, which conceives, launches, and operates restaurants in Texas, with a commitment to giving back to local communities. Founded in 2018, the culinary group currently encompasses B&B Butchers & Restaurant in Houston and Fort Worth; B.B. Italia Kitchen & Bar; B.B. Lemon; The Annie Café & Bar; Turner’s; NoPo Café, Market & Bar. Mr. Berg has been in the hospitality business for 20 years, working for upscale hotels and steakhouses in key urban markets. After Hurricane Harvey in 2017, he founded his company’s annual “First Responder Appreciation Week,” offering on-duty first responders complimentary meals at his restaurants the week after Labor Day. Mr. Berg is a board director for the Greater Houston Restaurant Association and Cherish Our Children, Inc. He received a Master of Management in Hospitality from Cornell University and a B.A. in Art History from Tulane University.
Here to Stay
Event Overview
Indeed, hotels and restaurants are doing their part to stop the spread by collaborating with the medical community to develop best practices, implement new health protocols, and even redesigning properties to provide more space and increased air flow. But will these initiatives last? And are they worth it?
In this webcast, we’ll explore the future of these changes with a panel of academic, industry, and medical experts. They’ll discuss which emerging operational changes are here to stay, their impact on guests and employees, and how health and safety play a crucial role in post-pandemic competitive business strategy.
What You'll Learn
- New protocols, processes, and procedures for ensuring guest health and safety is implemented in hotels and restaurants
- Which of these operational changes are here to stay
- How hotels and restaurants are staying agile and responding to the resurgence of COVID-19
- How health and safety preparedness can be used to attract and retain top talent amid widespread staffing challenges and business recovery efforts
Speakers
Cheryl Stanley is a Senior Lecturer in food and beverage management at the Nolan School of Hotel Administration, Cornell University. She has been involved with food since the age of ten, when she started her own chocolate business, Cheryl’s Chocolates. Following her interest in food, Ms Stanley attended the School of Hotel Administration and graduated in 2000.
While at Cornell, Ms. Stanley discovered her passion for beverages through the courses “Introduction to Wines,” “Food and Wine Pairing,” and “Beverage Management.” Upon graduation, she continued this enthusiasm for beverages and food service in both hotel and restaurant operations on the West Coast, where she worked for the Four Seasons Hotel in Newport Beach and the Wine Cask in Santa Barbara.
Continuing her entrepreneurial journey, Ms. Stanley started her own restaurant consulting company specializing in beverages and service in 2008. During this time, she was also presented an opportunity to become an adjunct instructor at the Culinary Institute of America (CIA), where she taught courses that included gastronomy, food, wine, and (agri)culture. Falling in love with teaching, Ms. Stanley decided to pursue her Master’s degree in hospitality and retail management from Texas Tech University. Heading back north, she returned to CIA prior to joining the food and beverage operations area back at her alma mater.
Ms. Stanley teaches courses on specific elements within the field of food and beverage operations, including “Introduction to Wines,” “Catering and Special Events,” and “Beverage Management.” She combines theoretical education with practical operational applications.
Certified through multiple wine organizations, Ms. Stanley has conducted research on beverage costing in hotels, bars, and restaurants, as well as hospitality education, and she has presented at beverage-related conferences. In 2015, she was awarded the Ted Teng ’79 Dean’s Teaching Excellence Award. Ms. Stanley is a member of the Society of Wine Educators and the United States Bartenders’ Guild. She is the faculty advisor for Cornell Cuvée, the blind wine tasting competition team, which has won first place at multiple international wine competitions. In 2017, Ms. Stanley was selected as one of Wine Enthusiast Magazine’s 40 Under 40 Tastemakers.
Chrissy Gamble is Vice President of Planning and Integration, Worldwide Hotel Operations, for Four Seasons Hotels and Resorts. Ms. Gamble joined the corporate office in 2012 as a project manager in Food and Beverage and Rooms Operations, after a decade working in food and beverage management for Four Seasons properties including Chicago, The Regent Beverly Wilshire, North San Diego, New York, and Philadelphia. Today, she works with the corporate leadership team and President of Global Operations to hone strategies that advance Four Seasons’ competitive position. Current priorities include developing an environmental, social, and corporate governance (ESG) strategy; refining the restaurant and bar strategy; and implementing an enhanced health and safety program, “Lead With Care,” a critical global priority for all of the company’s properties and offices. Ms. Gamble earned her B.S. in Hospitality from Cornell University’s School of Hotel Administration, where she continues to recruit and guest-lecture.
Dr. Clare Rock is an Associate Professor of Medicine, Division of Infectious Diseases, at Johns Hopkins University School of Medicine. She is core faculty at Armstrong Institute for Patient Safety and Quality as well as Associate Hospital Epidemiologist at Johns Hopkins Hospital.
Dr. Rock has been integrally involved in the Johns Hopkins Hospital and Health System’s COVID-19 response. She co-leads the Statewide Prevention and Reduction Collaborative (SPARC), a public health/academic partnership including Johns Hopkins School of Medicine and Maryland Department of Health and aimed at reducing COVID-19 healthcare-associated transmissions across the state. Dr. Rock is principal investigator for the CDC-funded Prevention Epicenter grant researching different aspects of the pandemic, including COVID-19 vaccine response. She translates her expertise into COVID-19 support for international industries and large workforces. A significant focus of Dr. Rock’s work is on education, both of executive leaders and employees, around the interpretation of CDC, state, and other recommendations as they best apply to a specific business setting.
Dr. Rock has over 80 peer-reviewed, published academic manuscript publications and multiple media (television and print) experiences, including CNN Newsroom with Jim Sciutto, PBS NewsHour, The Washington Post, USA Today, and New York Times/Wirecutter. She is an elected councillor on the Society of Healthcare Epidemiology of America (SHEA) board of trustees, past Chair of SHEA Research Network, and research co-director of the High Value Practice Academic Alliance.
Born and raised in Ireland, Dr. Rock earned her medical degree at University College Dublin, including a year as an Erasmus scholar at the Université de Rennes, France. She trained in Internal Medicine and Infectious Diseases at the Royal College of Physicians of Ireland before crossing the Atlantic to Baltimore, Maryland.
Dr. Jonathan M. Zenilman (Arts ’77) is Professor of Medicine at the Johns Hopkins University School of Medicine.
Dr. Zenilman is known internationally for his work in infectious disease epidemiology. Prior to coming to Johns Hopkins in 1989, he was a medical epidemiologist at the U.S. Centers for Disease Control (CDC). At Johns Hopkins, Dr. Zenilman has led major clinical research and teaching programs at the Schools of Medicine and Public Health, and with the Baltimore City Health Department. He was one of the first to apply GIS technology to public health, and his syphilis-mapping project was highlighted in Malcolm Gladwell’s “The Tipping Point.” In addition to being a productive researcher and clinician, Dr. Zenilman has been active in health policy, served as a Senior Medical Advisor for the Office of the Assistant Secretary for Planning and Evaluation (DHHS) from 1995 to 1997, and testified before Congress and the Maryland legislature on issues related to infectious diseases.
From 2003 to 2019, Dr. Zenilman was chief of the Division of Infectious Diseases at Johns Hopkins Bayview Medical Center, where he developed major clinical and research programs in sexually transmitted infections, hospital epidemiology, antibiotic stewardship, skin and soft tissue infections, and Phase 1-3 clinical trials. Dr. Zenilman has contributed to more than 350 publications and is an active teacher, mentoring more than 40 fellows and residents, many of whom are now in leadership positions
Since the onset of COVID-19, Dr. Zenilman has worked on vaccine implementation and safety, and he is chairperson of the Data Safety Monitoring Committee for the Pfizer COVID vaccine program. He has consulted on COVID-19 mitigation strategies for schools and public agencies, including the federal courts, and has worked closely with the Four Seasons in implementing the Lead With Care program.
Dr. Zenilman received his B.A. from Cornell University in chemistry and earned his M.D. from State University of New York (SUNY)-Downstate in Brooklyn, NY. He trained at SUNY-Kings County Hospital in internal medicine and did his infectious diseases fellowship at Emory University in Atlanta. Dr. Zenilman is board certified in internal medicine and infectious diseases, and he is a fellow of the American College of Physicians and of the Infectious Diseases Society of America.
Benjamin Berg is founder and chief executive officer of the Berg Hospitality Group, which conceives, launches, and operates restaurants in Texas, with a commitment to giving back to local communities. Founded in 2018, the culinary group currently encompasses B&B Butchers & Restaurant in Houston and Fort Worth; B.B. Italia Kitchen & Bar; B.B. Lemon; The Annie Café & Bar; Turner’s; NoPo Café, Market & Bar. Mr. Berg has been in the hospitality business for 20 years, working for upscale hotels and steakhouses in key urban markets. After Hurricane Harvey in 2017, he founded his company’s annual “First Responder Appreciation Week,” offering on-duty first responders complimentary meals at his restaurants the week after Labor Day. Mr. Berg is a board director for the Greater Houston Restaurant Association and Cherish Our Children, Inc. He received a Master of Management in Hospitality from Cornell University and a B.A. in Art History from Tulane University.
Cheryl Stanley is a Senior Lecturer in food and beverage management at the Nolan School of Hotel Administration, Cornell University. She has been involved with food since the age of ten, when she started her own chocolate business, Cheryl’s Chocolates. Following her interest in food, Ms Stanley attended the School of Hotel Administration and graduated in 2000.
While at Cornell, Ms. Stanley discovered her passion for beverages through the courses “Introduction to Wines,” “Food and Wine Pairing,” and “Beverage Management.” Upon graduation, she continued this enthusiasm for beverages and food service in both hotel and restaurant operations on the West Coast, where she worked for the Four Seasons Hotel in Newport Beach and the Wine Cask in Santa Barbara.
Continuing her entrepreneurial journey, Ms. Stanley started her own restaurant consulting company specializing in beverages and service in 2008. During this time, she was also presented an opportunity to become an adjunct instructor at the Culinary Institute of America (CIA), where she taught courses that included gastronomy, food, wine, and (agri)culture. Falling in love with teaching, Ms. Stanley decided to pursue her Master’s degree in hospitality and retail management from Texas Tech University. Heading back north, she returned to CIA prior to joining the food and beverage operations area back at her alma mater.
Ms. Stanley teaches courses on specific elements within the field of food and beverage operations, including “Introduction to Wines,” “Catering and Special Events,” and “Beverage Management.” She combines theoretical education with practical operational applications.
Certified through multiple wine organizations, Ms. Stanley has conducted research on beverage costing in hotels, bars, and restaurants, as well as hospitality education, and she has presented at beverage-related conferences. In 2015, she was awarded the Ted Teng ’79 Dean’s Teaching Excellence Award. Ms. Stanley is a member of the Society of Wine Educators and the United States Bartenders’ Guild. She is the faculty advisor for Cornell Cuvée, the blind wine tasting competition team, which has won first place at multiple international wine competitions. In 2017, Ms. Stanley was selected as one of Wine Enthusiast Magazine’s 40 Under 40 Tastemakers.
Chrissy Gamble is Vice President of Planning and Integration, Worldwide Hotel Operations, for Four Seasons Hotels and Resorts. Ms. Gamble joined the corporate office in 2012 as a project manager in Food and Beverage and Rooms Operations, after a decade working in food and beverage management for Four Seasons properties including Chicago, The Regent Beverly Wilshire, North San Diego, New York, and Philadelphia. Today, she works with the corporate leadership team and President of Global Operations to hone strategies that advance Four Seasons’ competitive position. Current priorities include developing an environmental, social, and corporate governance (ESG) strategy; refining the restaurant and bar strategy; and implementing an enhanced health and safety program, “Lead With Care,” a critical global priority for all of the company’s properties and offices. Ms. Gamble earned her B.S. in Hospitality from Cornell University’s School of Hotel Administration, where she continues to recruit and guest-lecture.
Dr. Clare Rock is an Associate Professor of Medicine, Division of Infectious Diseases, at Johns Hopkins University School of Medicine. She is core faculty at Armstrong Institute for Patient Safety and Quality as well as Associate Hospital Epidemiologist at Johns Hopkins Hospital.
Dr. Rock has been integrally involved in the Johns Hopkins Hospital and Health System’s COVID-19 response. She co-leads the Statewide Prevention and Reduction Collaborative (SPARC), a public health/academic partnership including Johns Hopkins School of Medicine and Maryland Department of Health and aimed at reducing COVID-19 healthcare-associated transmissions across the state. Dr. Rock is principal investigator for the CDC-funded Prevention Epicenter grant researching different aspects of the pandemic, including COVID-19 vaccine response. She translates her expertise into COVID-19 support for international industries and large workforces. A significant focus of Dr. Rock’s work is on education, both of executive leaders and employees, around the interpretation of CDC, state, and other recommendations as they best apply to a specific business setting.
Dr. Rock has over 80 peer-reviewed, published academic manuscript publications and multiple media (television and print) experiences, including CNN Newsroom with Jim Sciutto, PBS NewsHour, The Washington Post, USA Today, and New York Times/Wirecutter. She is an elected councillor on the Society of Healthcare Epidemiology of America (SHEA) board of trustees, past Chair of SHEA Research Network, and research co-director of the High Value Practice Academic Alliance.
Born and raised in Ireland, Dr. Rock earned her medical degree at University College Dublin, including a year as an Erasmus scholar at the Université de Rennes, France. She trained in Internal Medicine and Infectious Diseases at the Royal College of Physicians of Ireland before crossing the Atlantic to Baltimore, Maryland.
Dr. Jonathan M. Zenilman (Arts ’77) is Professor of Medicine at the Johns Hopkins University School of Medicine.
Dr. Zenilman is known internationally for his work in infectious disease epidemiology. Prior to coming to Johns Hopkins in 1989, he was a medical epidemiologist at the U.S. Centers for Disease Control (CDC). At Johns Hopkins, Dr. Zenilman has led major clinical research and teaching programs at the Schools of Medicine and Public Health, and with the Baltimore City Health Department. He was one of the first to apply GIS technology to public health, and his syphilis-mapping project was highlighted in Malcolm Gladwell’s “The Tipping Point.” In addition to being a productive researcher and clinician, Dr. Zenilman has been active in health policy, served as a Senior Medical Advisor for the Office of the Assistant Secretary for Planning and Evaluation (DHHS) from 1995 to 1997, and testified before Congress and the Maryland legislature on issues related to infectious diseases.
From 2003 to 2019, Dr. Zenilman was chief of the Division of Infectious Diseases at Johns Hopkins Bayview Medical Center, where he developed major clinical and research programs in sexually transmitted infections, hospital epidemiology, antibiotic stewardship, skin and soft tissue infections, and Phase 1-3 clinical trials. Dr. Zenilman has contributed to more than 350 publications and is an active teacher, mentoring more than 40 fellows and residents, many of whom are now in leadership positions
Since the onset of COVID-19, Dr. Zenilman has worked on vaccine implementation and safety, and he is chairperson of the Data Safety Monitoring Committee for the Pfizer COVID vaccine program. He has consulted on COVID-19 mitigation strategies for schools and public agencies, including the federal courts, and has worked closely with the Four Seasons in implementing the Lead With Care program.
Dr. Zenilman received his B.A. from Cornell University in chemistry and earned his M.D. from State University of New York (SUNY)-Downstate in Brooklyn, NY. He trained at SUNY-Kings County Hospital in internal medicine and did his infectious diseases fellowship at Emory University in Atlanta. Dr. Zenilman is board certified in internal medicine and infectious diseases, and he is a fellow of the American College of Physicians and of the Infectious Diseases Society of America.
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