Hospitality Fluency

J. Bruce Tracey is a Professor of Management at Cornell University’s Nolan School of Hotel Administration. Professor Tracey has taught courses in human resources management for undergraduate, graduate, and professional audiences throughout North America, Europe, the Middle East, Africa, and Asia, winning several awards for his efforts. He has conducted research on a wide range of strategic and operational-level HR topics, including the roles and relevance of HR flexibility, the impact of training initiatives on individual and firm performance, employee turnover, employment law, and leadership.

Professor Tracey has presented his work at numerous regional, national, and international conferences, and his research has been published in many of the top-tier discipline and applied outlets, including the Journal of Applied Psychology, Personnel Psychology, Journal of Management, Organizational Research Methods, Cornell Hospitality Quarterly, and the University of Pennsylvania Journal of Labor and Employment Law. Professor Tracey’s sponsors for research and consulting include Four Seasons Hotels and Resorts, Hilton Worldwide, Marriott International, Mövenpick Hotels and Resorts, Wynn Resorts, Hillstone Restaurant Group, and Uno Chicago Grill, and he has been cited in the New York Times, USA Today, Fast Company, and the Orlando Sentinel, among other popular press outlets.

Eric Sinoway is an entrepreneur, bestselling author, and keynote speaker who addresses one of the defining leadership challenges of our time: As technology expands what is possible, who remains accountable for the decisions that shape organizations and lives? Sinoway is the architect of Humans Still Matter®, an operating lens for leadership in the age of AI that focuses on the boundary between what can be automated and what must remain an act of human judgment.

Sinoway is also the author of “Howard’s Gift,” an acclaimed book on decision making, life design, and legacy inspired by his long collaboration with Harvard Business School professor Howard H. Stevenson. A revised edition, “Howard’s Gift: Humans Still Matter® – Uncommon Wisdom for Life & Leadership in the Age of AI,” will be published by St. Martin’s Press in June.

Sinoway is CEO of Pravi, where he leads advisory, learning and development, and partnership work. His career includes leadership roles at Cendant, Harvard, Axcess Worldwide, and Worth.