Artificial intelligence is no longer just a tool; it’s starting to resemble an entirely new species. This raises a fundamental question: What remains distinctly human?
In this Keynote, Bruce Tracey, Professor of Management at Cornell’s Nolan School of Hotel Administration, and Eric Sinoway ’96, CEO of Pravi, introduce Hospitality FluencyTM as a universal language of human interaction. When technology takes over more of the work, the differentiator becomes how we listen, respond, and connect.
Professor Tracey and Mr. Sinoway bring this concept to life with vivid examples of when people, processes, and technology succeed or fail. The session challenges leaders to determine what can be delegated to AI and what must remain the province of human judgment.
