Name: Using Design Thinking in HR
Availability: InStock

Course Overview

Understanding the employee experience can help HR leaders identify workplace challenges and develop solutions that better meet the needs of both employees and the organization.

In this course, you will draw on the research and expertise of Christopher Collins, Ph.D., of Cornell University's ILR School, to explore how design thinking can be applied to HR and the employee experience. You'll examine the external and organizational factors that shape employees' experiences at work and learn a six-step design thinking process for understanding workplace issues and developing potential solutions.

You will then apply this process to your own organization, using the Understand, Empathize, and Synthesize phases to analyze an employee experience challenge before using Ideate, Prototype, and Iterate to develop and test potential solutions. Through this work, you'll build a practical approach for improving the employee experience and supporting your organization's ability to attract, engage, and retain talent.

Key Course Takeaways

Identify factors that shape the employee experience within your organization
Adopt a mindset that focuses on employees' personal experience and articulate the value that this approach brings to both employees and organizations
Assess the employee experience and identify workplace issues by carrying out the initial analysis phases of design thinking (Understand, Empathize, and Synthesize)
Develop and test possible solutions to workplace issues by carrying out the solution identification phases of design thinking (Ideate, Prototype, and Iterate)

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How It Works

Course Length

2 weeks

Effort

3 to 5 hours of study per week

Format

100% online, instructor-led

Course Author

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Christopher Collins

Director, MILR Program

Cornell ILR School

Professor of Human Resource Studies and Director of the MILR Program

Christopher J. Collins is Professor of Human Resource Studies and Director of Graduate Studies in the ILR School at Cornell University. He earned his Ph.D. in Organizational Behavior and Human Resources from the Robert H. Smith School of Business at the University of Maryland.

Dr. Collins teaches, conducts research, and consults in the areas of strategic human resource management, the role of HR practices and leadership in driving employee engagement, and the role of HR in driving firm innovation and knowledge creation. His research has been accepted for publication in the Academy of Management Journal, Journal of Applied Psychology, Personnel Psychology, Human Resource Management Review, and Human Performance. In addition, Dr. Collins serves on the editorial boards of the Academy of Management Journal, Journal of Applied Psychology, Journal of Management, and Personnel Psychology.

Dr. Collins currently teaches courses in Human Resource Management, Organizational Consulting, and Business Strategy to Master’s and undergraduate students in Cornell’s ILR School. He has taught executive development programs at Cornell University and the Society of Human Resource Management. He has also worked as a private HR consultant and conducted executive development programs for multiple Fortune 500 organizations and several startup organizations. Dr. Collins’ consulting work has primarily focused on talent management, employee engagement, and strategic HR planning.

Dr. Collins is a member of the Academy of Management, Strategic Management Society, and Society for Human Resource Management.

Who Should Enroll

Entry level HR practitioners; HR managers through VP of HR in any industry.
Most appropriate for mid-large size companies; however, also valuable for HR leaders in small companies who could gain useful tools.
Appropriate for an international audience including nonprofits and NGOs.

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