Interviewing is one of the most challenging aspects of management, yet many leaders never receive formal training in this critical skill. Without proper guidance, we make hiring decisions based on gut feelings and casual conversations, lacking clear direction on what to look for, what questions to ask, or how to evaluate responses. The good news? There are proven, evidence-based approaches that can transform your interviewing effectiveness.
In this course, Professor JR Keller draws on extensive research and real-world examples to provide a clear, three-step process for conducting interviews that enable candidates to shine while delivering reliable hiring decisions. Through practical frameworks and tools, you will design structured questions that predict job performance, create consistent evaluation methods, and implement proven interviewing techniques. The course demonstrates how to apply these principles to both in-person and remote hiring scenarios while minimizing the cognitive biases that often interfere with good decision making.
Whether you're an experienced hiring manager or new to interviewing, this course equips you with concrete skills to make better hiring decisions while creating positive experiences for candidates. You will develop efficient systems for managing multiple interviews, setting candidates at ease and evaluating responses objectively. By the end of the course, you'll be prepared to transform your hiring process from conversation based to competency focused, leading to better hires and stronger teams.
This course includes a year of free access to Leadership Symposium! These events feature several days of live, highly participatory virtual Zoom sessions with Cornell faculty and experts to explore pressing industry topics. Symposium events are held several times throughout the year. Once enrolled in your program, you will receive information about upcoming sessions.
Throughout the year, you may participate in as many sessions as you wish. Attending Symposium sessions is not required to successfully complete the certificate program.
