As a project leader you need to be able to distinguish between when conflict is healthy and when it's damaging to relationships and productivity. In this course, authored by Cornell Instructor Robert Newman, you'll learn to identify various causes and sources of conflict and learn to foster healthy disagreement within a project team.
It is recommended to take Leverage Emotional Intelligence for Project Results prior to this course or have equivalent experience.
KEY COURSE TAKEAWAYS
Identify causes and sources of conflict
Manage conflict in a way that allows the best idea to win
Recognize when conflict is damaging and when it's helpful
Identify strategies to address the conflicts and problems that arise from typical errors
Use strategies to foster healthy disagreement within the team
Senior Lecturer, School of Civil and Environmental Engineering, Cornell University
Experienced upper manager and change agent with an outstanding track record of delivering organization development, business growth, and management at providers of technology, capital equipment, consumables, and support services at world-leading engineering focused organizations. Successfully managed the integration of teams following four acquisitions, performed a very successful business turn around, and drove seven years of dramatic growth at a start-up.
Formerly CEO of MiTeGen, a small bio-tech manufacturing company. Prior to that served as COO of AeroFarms LLC, a start-up company providing capital equipment for controlled environment agriculture; Business Manager of Service and Customer Support at Mettler Toledo Hi-Speed, North America’s leading manufacturer of checkweighers and integrated product inspection solutions; and as Vice President of Customer Support and Implementation at Moldflow Corp., the global leader in CAE for polymer processing, hot runner controllers, and related injection molding and production monitoring equipment.
Undergraduate Degrees, Embry-Riddle Aeronautical University
Team leaders, managers, and individual contributors responsible for the success of projects of initiatives of any size that involve teams of people. Students need no formal project management training or background.
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