We are approaching a radical shift in the makeup of our population: Soon 20% of the U.S. population will be over 65. That means our population will have around 90 million older adults! This is an exciting time for those interested in careers serving seniors; not just in wellness and healthcare, but with technology solutions, self- and assisted care, and designing and building living facilities. In this course, you will develop the fundamental competencies to successfully work in the emerging and complex senior living industry.
In this course, you will assess the senior living landscape and identify senior living workplace challenges as well as the solutions to those challenges. You will also explore best practices for facilitating service excellence. Finally, you will prepare for future trends and emerging complexities in senior living. In your course project, you will select a senior living option you work at or one that you believe is best aligned with your personal career interests.
Key Course Takeaways
Assess the senior living landscape
Identify workplace challenges in the senior living environment and introduce solutions
Facilitate service excellence across all touchpoints
Prepare for future trends and emerging complexities
Professor Emeritus, Cornell Nolan School of Hotel Administration
Judi Brownell is Professor Emeritus at the Nolan School of Hotel Administration, Cornell University, where she has served as Dean of Students, Associate Dean of Academic Affairs, and Director of Graduate Studies. Dr. Brownell teaches graduate and undergraduate courses in listening, leadership, communication, and organizational behavior, and her online programs are taken worldwide. Her current research interests include identifying key competencies associated with leadership effectiveness, managerial listening behavior, and enhancing service quality.
Dr. Brownell has published nearly 100 articles in professional journals and written numerous other publications. Her textbooks include “The Listening Advantage”; “Organizational Behavior for the Hospitality Industry” (with Florence Berger); “Organizational Communication and Behavior” (with Allan Frank); and “Listening: Attitudes, Principles, and Skills,” now in its seventh edition. A past president of the International Listening Association and the recipient of listening research awards, Dr. Brownell has been inducted into the International Listening Association’s Hall of Fame.