Organizations often respond to persistent challenges by focusing on people — providing more training, introducing new policies, restructuring teams, or replacing employees. Yet despite these efforts, many of the same problems continue to resurface. Why? Because the underlying systems that shape behavior remain unchanged.
Join Professor Nick Fabrizio and Thomas O'Toole from the Cornell Brooks School of Public Policy as they explore why sustainable organizational improvement begins with changing systems rather than people. You will learn how to recognize where systems break, uncover the hidden factors that slow organizational responsiveness, and apply practical leadership frameworks — including the Five Responsiveness Killers, Four Leadership Levers, and System Recovery Model — to create organizations that are more agile, resilient, and effective.
