Imagine a colleague is faced with a high-stakes decision. They’re likely stressed, conflicted, and overwhelmed. In these situations, many of us default to the role of problem solver; we try to support our colleague by providing our opinion or offering a solution. Yet to effectively support decision makers in your organization, you need to step back from your ego and just listen.
In this Keynote, adjunct professor Cheryl Strauss Einhorn from the Cornell SC Johnson College of Business will outline practical strategies for exercising four types of active listening: emotional, informational, analytical, and reflective. She will offer perspective on strengthening key relationships while giving decision makers the space to make decisions for themselves.
