When engaging in conflict, disagreement, or challenging conversations, it can often be instinctual to respond without fully understanding where the other party is coming from. Prioritizing one's response over another's perspective can lead to parties talking past each other and further entrenching themselves in their own position. Practicing and implementing the skill of deep listening, or focused listening, can help you truly understand another's perspective, leaving all parties feeling seen, heard, and understood while providing a space in which parties can gain clarity and co-create a path forward.
Join Katrina Nobles, Director of Conflict Programs at Cornell University’s Scheinman Institute on Conflict Resolution, and Mediation and Training Extension Associate Liz Davis-Frost as they break down some techniques to help us be better-focused listeners. During Part One of this series, they’ll discuss how the skill of deep listening can have a dramatic effect on collaboration and teamwork.
RESOURCES / NEXT STEPSConflict Resolution certificate
