Living in a complex world with divergent views, our need for conflict resolution skills has never been greater. Deep or focused listening can help you truly understand another’s perspective and engage in conflict more constructively. Focused listening requires the listener to suspend their response and reaction, but it does not eliminate the opportunity or right to disagree.

Join Katrina Nobles, Director of Conflict Programs at Cornell University’s Scheinman Institute on Conflict Resolution, and Liz Davis-Frost, Mediation and Training Extension Associate, as they break down some techniques to incorporate understanding through focused listening. Discover how to transition a conversation from one-way listening to two-way collaboration and problem solving.
  • How deep and focused listening can help people problem solve together
  • Why it’s OK to disagree with a co-worker or a team member as long as it’s constructive disagreement
  • How collaborative conflict in a team setting can lead to better outcomes
  • Why it’s important to take a deep breath before responding to the problem at hand

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