Christopher Gaulke is a lecturer in food and beverage management at the School of Hotel Administration. He teaches courses in food service management, restaurant management, purchasing and supply chain management, and entrepreneurship and new product development. Christopher realized his affinity for restaurants and foodservice at a young age, and his more than 20 years of practical experience have given him significant knowledge of both front- and back-of-house operations.
Almost done! Check your email to get your password.
Managing Restaurants in the Time of Coronavirus
A Look at Emerging Best Practices
Tuesday, May 12, 2020, 10am EDT
Event Overview
Social distancing may be good for keeping the population healthy, but it’s terrible for an industry meant to bring people together. No event in recent memory has had such a profoundly negative impact on the restaurant industry as the coronavirus pandemic. Even though governments around the world have begun to slowly lift some of the restrictions that were put onto restaurants, it is very clear that the effects of the coronavirus are far from over. With extensive safety protocols, concerns about new outbreaks, and customers reeling from economic uncertainty, there are still plenty of unanswered questions about what it really means to “reopen” in this new environment.
On May 12, a panel of restaurant operators from around the world will share best practices for navigating operational challenges and seek to envision a post-COVID “new normal.”
On May 12, a panel of restaurant operators from around the world will share best practices for navigating operational challenges and seek to envision a post-COVID “new normal.”
What You'll Learn
- Best practices from those whose restaurants have already seen restrictions lifted
- How the rules and regulations being imposed on restaurants differ around the world
- How to manage the post-COVID guest experience
- How to ensure the health and safety of employees, guests, and the wider community
- What we can expect the “new normal” to look like in the restaurant industry
Speakers
Lecturer in Food and Beverage Management, Cornell School of Hotel Administration
Owner, Collegetown Bagels
Lindsey Brous Gitlin is the owner of Collegetown Bagels in Ithaca, New York, a local institution that has been owned by her family since 1981. She grew up in the family business, helping out at Collegetown Bagels from the age of eight. Lindsey attended Cornell University’s School of Hotel Administration, where she focused on food and beverage operations. Upon graduation, Lindsey worked for Avero, LLC, a restaurant analytics and software company in New York City, before moving on to join the Boston Consulting Group, where she worked in the retail and telecommunications practice areas. In July 2018, she assumed co-ownership of Collegetown Bagels, which, in addition to its Ithaca locations, also offers catering, wholesale, and retail options.
Owner, Food Democracy
Michael Cortelletti is the owner of Food Democracy and a business angel who helps young entrepreneurs. Michael started as a dishwasher before discovering his passion for pizza. After his studies at the Catholic University of the Sacred Heart and the Bocconi University in Milan, he went on to get his Master’s at Cornell University. He then worked for Nordee GmbH and Dunkin Brands, Inc., before returning to his roots in Italy. He is now at the helm of Food Democracy, which establishes and runs restaurants, and creates operating systems and solutions that have high potential for growth in the catering business, trade, and tourism.
CEO, Golden Burger Group
Michelle Ho is the CEO for the Golden Burger Group in Macau and China. Born in Hong Kong and raised in Macau, Michelle graduated from Cornell University’s School of Hotel Administration in 2005. Michelle took the reins of the Golden Burger Group in March 2013, when its portfolio consisted of 39 restaurants in Macau and Zhuhai. Today, there are 95 restaurants in three cities, with over 4,500 employees. Michelle has been described by those close to her as the spiritual leader of Golden Burger Group. She also serves as the CEO and Developmental Licensee of McDonald’s in Macau and the cities of Zhuhai and Zhongshan in China’s Guangdong province.
Christopher Gaulke
Lecturer
Cornell School of Hotel Administration
Lecturer in Food and Beverage Management, Cornell School of Hotel Administration
Christopher Gaulke is a lecturer in food and beverage management at the School of Hotel Administration. He teaches courses in food service management, restaurant management, purchasing and supply chain management, and entrepreneurship and new product development. Christopher realized his affinity for restaurants and foodservice at a young age, and his more than 20 years of practical experience have given him significant knowledge of both front- and back-of-house operations.
Lindsey Brous Gitlin
Owner
Collegetown Bagels
Owner, Collegetown Bagels
Lindsey Brous Gitlin is the owner of Collegetown Bagels in Ithaca, New York, a local institution that has been owned by her family since 1981. She grew up in the family business, helping out at Collegetown Bagels from the age of eight. Lindsey attended Cornell University’s School of Hotel Administration, where she focused on food and beverage operations. Upon graduation, Lindsey worked for Avero, LLC, a restaurant analytics and software company in New York City, before moving on to join the Boston Consulting Group, where she worked in the retail and telecommunications practice areas. In July 2018, she assumed co-ownership of Collegetown Bagels, which, in addition to its Ithaca locations, also offers catering, wholesale, and retail options.
Michael Cortelletti
Owner
Food Democracy
Owner, Food Democracy
Michael Cortelletti is the owner of Food Democracy and a business angel who helps young entrepreneurs. Michael started as a dishwasher before discovering his passion for pizza. After his studies at the Catholic University of the Sacred Heart and the Bocconi University in Milan, he went on to get his Master’s at Cornell University. He then worked for Nordee GmbH and Dunkin Brands, Inc., before returning to his roots in Italy. He is now at the helm of Food Democracy, which establishes and runs restaurants, and creates operating systems and solutions that have high potential for growth in the catering business, trade, and tourism.
Michelle Ho
CEO
Golden Burger Group
CEO, Golden Burger Group
Michelle Ho is the CEO for the Golden Burger Group in Macau and China. Born in Hong Kong and raised in Macau, Michelle graduated from Cornell University’s School of Hotel Administration in 2005. Michelle took the reins of the Golden Burger Group in March 2013, when its portfolio consisted of 39 restaurants in Macau and Zhuhai. Today, there are 95 restaurants in three cities, with over 4,500 employees. Michelle has been described by those close to her as the spiritual leader of Golden Burger Group. She also serves as the CEO and Developmental Licensee of McDonald’s in Macau and the cities of Zhuhai and Zhongshan in China’s Guangdong province.
View Keynote
Gain access to this free event
Thanks,
You're Registered!
You're Registered!
Join or sign in to tailor your experience and earn CEUs from Cornell.
Create Account