Professor Tony Simons teaches organizational behavior, negotiation, and leadership at the Cornell Nolan School of Hotel Administration. His research examines trust: employee trust in leaders, executive team member trust, and trust in supply chain relationships. Professor Simons’s research has focused on how well people are seen as keeping their word by delivering on their promises and living espoused values. This simple perception has huge practical consequences and is challenging to maintain impeccably. Professor Simons’s research and consulting work supports managers in meeting this challenge. He speaks, trains, consults, and designs surveys for organizations both within and beyond the hospitality industry.
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Event Overview
Cornell Professor Tony Simons goes in-depth to discuss how to develop and lead a team that excels at delivering top-tier service, and offers a practical guide for cultivating a successful service culture at your organization.
Tony Simons wrote The Integrity Dividend: Leading by the Power of Your Word, based on his 15 years of survey and interview research into the notion that the credibility that follows from consistent follow-through is a leadership essential.
Tony Simons wrote The Integrity Dividend: Leading by the Power of Your Word, based on his 15 years of survey and interview research into the notion that the credibility that follows from consistent follow-through is a leadership essential.
What You'll Learn
- Learn to develop and lead a team that excels at delivering top-tier service
- Cultivate a successful service culture at your organization
Speaker
Tony Simons
Professor
Cornell Nolan School of Hotel Administration
Professor, Nolan School of Hotel Administration, Cornell SC Johnson College of Business
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