In the hospitality industry, connecting the business ecosystem through designed human experiences is what we do. Understanding its application in both internal and external business practices is instrumental to the success of any hospitality organization. In this teaser conversation for this year’s Hotel Ezra Cornell conference, a panel of esteemed hospitality industry leaders will examine DE&I in business practices such as hiring, marketing, and customer service, and strive to answer complex questions, including how do unprecedented events like the ongoing COVID-19 pandemic change the ways we perceive and promote DE&I? The hospitality industry has been among the hardest hit because of our steadfast reliance on the human experience, and in 2022, the discussion of DE&I will be more important than ever.

Hotel Ezra Cornell (HEC) is a three-day, student-run business conference for hospitality industry leaders and members of the Cornell community from across the globe. A 97-year tradition of the Nolan School of Hotel Administration, HEC is one of the oldest organizations at Cornell and an unparalleled introduction to the students, faculty, and alumni of the preeminent hospitality program in the nation. Featuring some of the most talented individuals in the business, the conference will discuss the latest developments in hospitality and include leisure events for attendees to network with other professionals and meet the students who will be leading the industry in the future. Register for the conference here.
  • How to encourage DE&I in internal business practices such as human capital and marketing
  • Strategies for incorporating DE&I values into customer service
  • How the impact of the COVID-19 pandemic is highlighting the importance of DE&I
  • Ways in which the role of DE&I will evolve in the hospitality industry

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