Professor Tony Simons teaches organizational behavior, negotiation, and leadership at the Cornell Nolan School of Hotel Administration. His research examines trust: employee trust in leaders, executive team member trust, and trust in supply chain relationships. Professor Simons’s research has focused on how well people are seen as keeping their word by delivering on their promises and living espoused values. This simple perception has huge practical consequences and is challenging to maintain impeccably. Professor Simons’s research and consulting work supports managers in meeting this challenge. He speaks, trains, consults, and designs surveys for organizations both within and beyond the hospitality industry.
Managers who are seen practicing what they preach and following through on promises enjoy dramatically enhanced credibility and loyalty. They inspire workers to perform well and even to go beyond what is asked of them. Credibility is not all it takes to be successful, but no trust or meaningful relationship with those you manage can happen without it.
This course, developed by Professor Tony Simons, Ph.D. of Cornell University's School of Hotel Administration, focuses on this critical element of leadership, and helps students develop the awareness, skills and habits necessary for mastering it.
Key Course Takeaways
- Assess your credibility and trustworthiness as perceived by subordinates and others in the organization
- Detect and address impediments to your credibility with subordinates, superiors, and others with whom you interact professionally
- Develop and practice habits of reflection and time management to confidently make and keep commitments
- Build and foster a culture of mutual accountability among your team
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How It Works
Who Should Enroll
This course is intended for mid- to upper-level managers, high potentials, and senior leaders with over three years of experience. Learners may come from every continent and from a diverse range of organizations, including for profits large and small, NGOs, and governmental agencies.