Ariel Avgar is an Associate Professor at the ILR School at Cornell University and Associate Director for Research and Student Engagement with the Scheinman Institute on Conflict Resolution. His research focuses on two primary areas within employment relations. First, he explores the role that employment relations factors play in the healthcare industry. As such, he examines the effects of a variety of workplace innovations, including new technology, delivery of care models, and innovative work practices, on patients, frontline employees, and organizational performance. Second, he studies conflict and its management in organizations with a focus on the strategic choices made by firms. He seeks to better understand the consequences of conflict for employees and employers. In addition, his research investigates the adoption and implementation of organizational level conflict management practices and systems. His research has been published in a number of journals including: Industrial and Labor Relations Review, Industrial Relations, British Journal of Industrial Relations, Ohio State Journal on Dispute Resolution, International Journal of Conflict Management, International Journal of Human Resource Management, Negotiation and Conflict Management Review, Advances in Industrial and Labor Relations, Health Services Research and Medical Care. He received the 2008 Best Dissertation Award and the 2013 John T. Dunlop Scholar Award, both from the Labor and Employment Relations Association and serves as the Editor-in-Chief for the association. His paper (with Eric J. Neuman) titled “Blind spots and mirages: A dyadic approach to the study of team conflict” received the 2012 Best Paper: New Directions Award from the Academy of Management Conflict Management Division. He received a Ph.D. in Industrial Relations from the ILR School at Cornell University and a B.A. in Sociology and an LL.B in Law from Hebrew University. He served as Law Clerk for the President of the Israeli National Labor Court before being admitted into the Israeli Bar. Prior to joining ILR, he was an associate professor (2014-2016) and assistant professor (2008-2014) at the School of Labor and Employment Relations at the University of Illinois at Urbana-Champaign.
Mediation is widely used to settle disputes ranging from conflict between neighbors to conflict between nations. Though personal disagreements and international commerce don't share the same substance or consequences, the key procedural elements of the mediation process are the same for both, so workplace conflicts tend to take the same shape regardless of the industry or the size of the conflict.
In this course you will focus on the use of mediation in resolving organizational conflict where the manager or supervisor serves in the role of mediator. Even if you are not a trained mediator, you can draw on proven mediation techniques to help resolve workplace conflict in productive ways. During this course, you will closely examine a workplace scenario and practice properly setting expectations for mediation of that conflict. In each module, new information will be revealed that will ask you to adapt to the various needs of the disputing parties. Additionally, you will practice handling unforeseen emotional outbursts in a productive way and ultimately propose solutions that consider everyone's interests. Through creative work in examining the scenario and reflecting on how the lessons might apply to your own workplace conflicts, you will learn how to expertly prevent inevitable workplace conflicts from escalating.
- Deliver an opening statement to disputing parties
- Select an appropriate mediation style in resolving a conflict
- Recognize the role of emotions in a given conflict
- Demonstrate the problem-solving capacity of mediation
How It Works
Who Should Enroll
- Team managers