Chris Anderson is a professor at the Cornell Nolan School of Hotel Administration. Prior to his appointment in 2006, he was on the faculty at the Ivey School of Business in London, Ontario, Canada. Professor Anderson’s main research focus is on revenue management and service pricing. He actively works in the application and development of revenue management across numerous industry types, including hotels, airlines, and rental car and tour companies, as well as numerous consumer packaged goods and financial services firms. Professor Anderson’s research has been funded by numerous governmental agencies and industrial partners. He serves on the editorial board of the Journal of Revenue and Pricing Management and is the regional editor for the International Journal of Revenue Management. At the Nolan School of Hotel Administration, Professor Anderson teaches courses in revenue management and service operations management.
Revenue management is about rejecting current opportunities for potential future opportunities while maximizing profit. This course provides a rigorous foundation in traditional revenue management control of room and rate availability. You will begin by exploring inventory control, focusing on controlling rate but not length of stay. You will then add uncertain demand and discuss traditional availability controls such as requiring a minimum length of stay. Finally, you will explore optimization and illustrate methods for full-rate and availability control. This foundation is necessary if you want to develop your own revenue management system or engage effectively and fully with commercially available revenue management systems.
Note that you are being asked to use Microsoft Excel for this course. It contains an add-in called Solver. While many open-source spreadsheet programs include Solver, the MS Excel version has a specific function that you will need for this course.
Key Course Takeaways
- Apply demand chart methodology to determine prices
- Use optimization tools to analyze the effects of multiple resource controls
How It Works
Who Should Enroll
- General managers
- Revenue managers
- Marketing managers
- Hospitality professionals responsible for financial performance