Name: Leveraging AI for Hospitality Operations
Availability: InStock

Course Overview

Every day we see news articles highlighting the power of AI - how should hospitality organizations be leveraging AIs' power to their operations?. This live virtual course provides a deep dive into artificial intelligence and automation. The business of hospitality is increasingly data rich, yet this data comes from a variety of sources which need to be updated on a regular basis - AI can help. With a focus on streamlining tasks, automating data-driven decision making, harnessing the power of AI in daily communications, this course provides an overview of machine learning, AI, and automation, highlighting their key differences as well as their opportunities through use cases.

The course will provide an overview into AI, Machine Learning more broadly and the use of automation to streamline tasks and introduce AI into daily decision making.

PROGRAM SCHEDULE

Session 1:

Introduction to AI and Machine Learning
Wednesday, April 7, 2027: 10am - 1pm (ET)

Session 2:

Building AI-Assisted Writing Skills
Wednesday, April 14, 2027: 10am - 1pm (ET)

Session 3:

Enhancing Hospitality Communication with Use Cases
Wednesday, April 21, 2027: 10am - 1pm (ET)

Session 4:

Integrating Automation and AI into Hospitality Decision Making
Wednesday, April 28, 2027: 10am - 1pm (ET)

Key Course Takeaways

Discuss what AI is and what it is not - how can it be leveraged in your hotel?
Practice simple model building using code-free ML/AI tools
Develop skills to craft effective prompts for AI tools
Customize and adapt AI-generated content to fit specific organizational needs and contexts within the hospitality industry
Experiment with chatbots, sentiment analysis and automation, and AI for search and social media

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Course Authors

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Andrew Quagliata

Associate Teaching Professor

Cornell SC Johnson College of Business

Associate Teaching Professor of Management Communication and Assurance of Learning Director, Nolan School of Hotel Administration

Andrew Quagliata is an associate teaching professor in Management Communication at the Cornell SC Johnson College of Business, where he teaches courses in persuasive communication, interpersonal communication, entrepreneurial communication, real estate communication, and business writing.

Professor Quagliata is the author of “Build Better Slide Decks: Create Sharper Slides, Stronger Stories, and Standout Presentations” (November 2025) and several eCornell courses, including “Building Compelling Slide Decks and Reports,” “Developing Self-Advocacy Skills,” “Generative AI for Written Communication,” and “Preparing for Effective Presentations Using AI.”

CUSTOM EXECUTIVE EDUCATION

Andrew Quagliata has extensive experience delivering custom executive education experiences to leading global companies covering topics such as:

AI & Business Communication, Generative AI, Human–AI Collaboration, AI-Enabled Communication, AI for Business Communication, Prompt Engineering, AI-Assisted Presentations

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Chris Anderson

Professor, EMMH Program Director

Cornell Nolan School of Hotel Administration

Professor, Nolan School of Hotel Administration, Cornell SC Johnson College of Business

Chris Anderson is a professor at the Cornell Nolan School of Hotel Administration. Prior to his appointment in 2006, he was on the faculty at the Ivey School of Business in London, Ontario, Canada. Professor Anderson’s main research focus is on revenue management and service pricing. He actively works in the application and development of revenue management across numerous industry types, including hotels, airlines, and rental car and tour companies, as well as numerous consumer packaged goods and financial services firms. Professor Anderson’s research has been funded by numerous governmental agencies and industrial partners. He serves on the editorial board of the Journal of Revenue and Pricing Management and is the regional editor for the International Journal of Revenue Management. At the Nolan School of Hotel Administration, Professor Anderson teaches courses in revenue management and service operations management.

CUSTOM EXECUTIVE EDUCATION

Chris Anderson has extensive experience delivering custom executive education experiences to leading global companies covering topics such as:

AI, Data & Analytics, Data-Driven Decision-Making, AI-Enabled Business Intelligence, AI & Data-Driven Decision-Making, Using AI to Improve Business Decisions, Building Data-Driven Organizations

Who Should Enroll

General managers overseeing full-service hotels
Senior hospitality professionals such as managing directors, assistant general managers, executive assistant managers, and operations directors who are on a pathway to promotion to General Manager within 12 months

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General Managers Program

Leveraging AI for Hospitality OperationsCornell Course

Course Overview

Key Course Takeaways

Course Authors

CUSTOM EXECUTIVE EDUCATION

CUSTOM EXECUTIVE EDUCATION

Who Should Enroll

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