Andrew Quagliata is a Senior Lecturer in Management Communication at Cornell University’s Nolan School of Hotel Administration. Dr. Quagliata teaches courses in business writing, persuasive communication, entrepreneurial communication, and real estate communication. He engages with industry by speaking and delivering workshops on topics related to interpersonal communication, presentation skills, workplace writing, relationship building, storytelling, and influence. Professor Quagliata holds a Ph.D. in Organizational Communication from the University at Buffalo. Prior to his arrival at Cornell, he held professional positions in finance and higher education.
Leveraging AI for Hospitality OperationsImmersion Program
Course Overview
Every day we see news articles highlighting the power of AI - how should hospitality organizations be leveraging AIs' power to their operations?. This live virtual course provides a deep dive into artificial intelligence and automation. The business of hospitality is increasingly data rich, yet this data comes from a variety of sources which need to be updated on a regular basis - AI can help. With a focus on streamlining tasks, automating data-driven decision making, harnessing the power of AI in daily communications, this course provides an overview of machine learning, AI, and automation, highlighting their key differences as well as their opportunities through use cases.
The course will provide an overview into AI, Machine Learning more broadly and the use of automation to streamline tasks and introduce AI into daily decision making.
PROGRAM SCHEDULE
Session 1:
- Introduction to AI and Machine Learning
- Wednesday, February 5, 2025: 10am - 1pm (ET)
Session 2:
- Building AI-Assisted Writing Skills
- Wednesday, February 12, 2025: 10am - 1pm (ET)
Session 3:
- Enhancing Hospitality Communication with Use Cases
- Wednesday, February 19, 2025: 10am - 1pm (ET)
Session 4:
- Integrating Automation and AI into Hospitality Decision Making
- Wednesday, February 26, 2025: 10am - 1pm (ET)
Key Course Takeaways
- Discuss what AI is and what it is not - how can it be leveraged in your hotel?
- Practice simple model building using code-free ML/AI tools
- Develop skills to craft effective prompts for AI tools
- Customize and adapt AI-generated content to fit specific organizational needs and contexts within the hospitality industry
- Experiment with chatbots, sentiment analysis and automation, and AI for search and social media
Download a Brochure
Not ready to enroll but want to learn more? Download the course brochure to review program details.Course Authors
Chris Anderson is a professor at the Cornell Nolan School of Hotel Administration. Prior to his appointment in 2006, he was on the faculty at the Ivey School of Business in London, Ontario, Canada. Professor Anderson’s main research focus is on revenue management and service pricing. He actively works in the application and development of revenue management across numerous industry types, including hotels, airlines, and rental car and tour companies, as well as numerous consumer packaged goods and financial services firms. Professor Anderson’s research has been funded by numerous governmental agencies and industrial partners. He serves on the editorial board of the Journal of Revenue and Pricing Management and is the regional editor for the International Journal of Revenue Management. At the Nolan School of Hotel Administration, Professor Anderson teaches courses in revenue management and service operations management.
- Restaurant Distribution Strategy
- Hospitality Professional Development Program
- General Managers Program
- Data Analytics in R
- Management 360
- Data Analytics 360
- Revenue Management 360
- Data Analytics
- Hospitality Management
- Advanced Hospitality Revenue Management: Pricing and Demand Strategies
- Hospitality Digital Marketing
Who Should Enroll
- General managers overseeing full-service hotels
- Senior hospitality professionals such as managing directors, assistant general managers, executive assistant managers, and operations directors who are on a pathway to promotion to General Manager within 12 months
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