Reneta McCarthy has both teaching and practical experience in hotel operations. She began her career at Marriott International, where she worked as a housekeeping manager and then as director of services in the full-service hotel division. She later transferred to Courtyard Hotels, by Marriott, where she became one of the youngest general managers of a Courtyard property. She became director of rooms at The Statler Hotel at Cornell in 1992 and joined The Hotel School faculty in 1995, where she teaches courses in hotel and casino operations. She is the faculty advisor to Hotel Ezra Cornell (HEC), an annual, student-run industry conference that attracts 300 hospitality leaders to campus each spring.
Introduction to Hotel OperationsCornell Course
Hotel Operations
Cornell CourseIntroduction to Hotel Operations ()
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Course Overview
Running a successful hotel today is a highly collaborative process involving many roles.
This course is structured around the four key stages in the guest experience -- pre-arrival, arrival, occupancy, and departure -- and will explain hotel operations, the systems that hotels rely on, and the managers and staff who run them. During the guests' experience, managers and staff will learn how to engage with guests to win and maintain their loyalty.
Professor Reneta McCarthy brings first-hand knowledge of hotel operations to this course, providing insights and guidelines that will give participants a good understanding of the inner workings of today's hotels.
Key Course Takeaways
- Apply a knowledge of the chain scale segments to the business models, operating strategies, and operational routines of a hotel
- Articulate and engage effectively in the key aspects of service delivery and service recovery from pre-arrival to departure
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Course Length
2 weeks
Effort
3-5 hours per week
Format
100% online, instructor-led
Course Author
Reneta McCarthy
Senior Lecturer
Cornell Nolan School of Hotel Administration
Who Should Enroll
- Hospitality professionals working in every function of their organization
- Professionals looking to move into a hospitality management position
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