Andrew Quagliata is a Senior Lecturer of Management Communication at the Cornell Nolan School of Hotel Administration. He teaches a first-year business communication course, an upper-level persuasive communication class, and Communication for Entrepreneurs. He is the faculty sponsor of the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship Annual Pitch Deck Competition. Professor Quagliata holds a Ph.D. in organizational communication from the University at Buffalo. His research interests include communication pedagogy, entrepreneur communication, and the relationship between communication and career success. He has held professional positions in both finance and higher education.
Communication Skills for GMsImmersion Program
for GMs
Immersion ProgramCommunication Skills for GMs ()
Tell me more!Live Virtual
Course Overview
General managers face an array of complex communication challenges. This program provides both seasoned and new GMs with actionable communication strategies they can use at the property level and when communicating to ownership groups. Participants will better understand their own communication style, learn professional storytelling frameworks, polish their presentation skills, and practice giving and receiving constructive feedback. Through interactive lectures and engaging activities, you'll explore how to enhance your leadership presence and communication effectiveness.
PROGRAM SCHEDULE
Session 1:
- Improving Your Personal Effectiveness
- Tuesday, December 5, 2023: 10am - 1pm (ET)
Session 2:
- Presenting Your Ideas With Clarity
- Thursday, December 7, 2023: 10am - 1pm (ET)
Session 3:
- Preparing Professional Slide Decks and Reports
- Tuesday, December 12, 2023: 10am - 1pm (ET)
Session 4:
- Giving and Receiving Feedback Successfully
- Thursday, December 14, 2023: 10am - 1pm (ET)
Key Course Takeaways
- Identify your communication style and learn how to predict others' behavior
- Discover and practice storytelling frameworks to persuade and inspire
- Explore best practices for effectively presenting quantitative information
- Practice giving and receiving feedback
Course Author
Andrew Quagliata
Senior Lecturer
Cornell's Nolan School of Hotel Administration
Senior Lecturer of Management Communication and Assurance of Learning Director, Nolan School of Hotel Administration
Who Should Enroll
- General managers overseeing full-service hotels
- Senior hospitality professionals such as managing directors, assistant general managers, executive assistant managers, and operations directors
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