Chris Anderson is a professor at the Cornell Nolan School of Hotel Administration. Prior to his appointment in 2006, he was on the faculty at the Ivey School of Business in London, Ontario, Canada. Professor Anderson’s main research focus is on revenue management and service pricing. He actively works in the application and development of revenue management across numerous industry types, including hotels, airlines, and rental car and tour companies, as well as numerous consumer packaged goods and financial services firms. Professor Anderson’s research has been funded by numerous governmental agencies and industrial partners. He serves on the editorial board of the Journal of Revenue and Pricing Management and is the regional editor for the International Journal of Revenue Management. At the Nolan School of Hotel Administration, Professor Anderson teaches courses in revenue management and service operations management.
Course Overview
Seeking to harness the power of AI to drive innovation and efficiency within your hospitality organization? This five-and-a-half-day executive education program provides an essential overview of AI so you can feel empowered to plan, adapt, and capitalize upon AI strategies in your hospitality organization. You will gain hands-on experience using various AI tools to solve industry-specific challenges, enhance operational workflows, increase daily productivity, and improve customer engagement.
Midway through the program, you'll participate in an Executive Hospitality panel discussion facilitated by the Dean of the Nolan Hotel School, Kate Walsh. Industry executive panelists will provide you with an insider view of the top challenges and opportunities facing the hospitality industry.
Throughout the course, industry guest speakers will provide real-time insights into how AI is being leveraged in leading hospitality companies, sharing cutting-edge innovations and strategies. By the end of the program, you will have a clear understanding of AI's transformative role in hospitality and practical knowledge of how to apply these tools to increase efficiency and improve service quality in your organization.
Please note that your course materials will be available digitally and that you will be actively using AI tools during class. You will need to bring a laptop to access the course materials, and you will need to have the ability to download free versions of software (like ChatGPT, bigML, Zapier, etc.) to fully participate in the course.
Key Course Takeaways
- Explore automating essential tasks in hospitality operations to increase efficiency and reduce manual workloads
- Practice engineering AI prompts and editing AI-generated content to improve guest engagement and internal communication
- Explore the fundamentals of machine learning and its applications in enhancing decision-making processes
- Create your own virtual assistant to demonstrate the integration of automation and AI tools
- Hear from industry experts about the latest AI innovations being implemented in global hospitality, with practical examples of their success
- Expand your network of hospitality peers from across the globe
How It Works
Ithaca, NY
Ithaca, NY
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Course Authors
- Military to Business in Project Management
- Military to Business in Marketing
- AI in Hospitality
- Restaurant Distribution Strategy
- Hospitality Professional Development Program
- General Managers Program
- Data Analytics in R
- Management 360
- Data Analytics 360
- Revenue Management 360
- Data Analytics
- Hospitality Management
- Advanced Hospitality Revenue Management: Pricing and Demand Strategies
Kate Walsh is Dean of the Cornell Nolan School of Hotel Administration and E. M. Statler Professor. A professor of management, Dean Walsh has been a member of the Hotel School’s faculty since 2000. She received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science degree in Accounting from Fairfield University.
Dean Walsh’s primary research is in identity, leadership, and career development. She also conducts research examining the impact of strategic human capital investments. In addition to contributing to numerous books, Dean Walsh’s articles have appeared in such outlets as Journal of Management, Journal of Service Research, Journal of Organizational Behavior, Journal of Vocational Behavior, Human Resource Management Review, Organization Science, Career Development International, The Service Industries Journal, Trends in Organizational Behavior, Research in Management Consulting, Journal of Applied Behavioral Science, The Learning Organization, International Journal of Hospitality Management, and The Cornell Hospitality Quarterly.
Dean Walsh has extensive industry experience. She is the former director of training and development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. Dean Walsh is also a former New York State Certified Public Accountant.
Dean Walsh began her second term as dean on July 2, 2021. Since the beginning of her administration, she has focused on positioning Nolan for the future of hospitality business education as well as contributing to the Cornell SC Johnson College of Business. This includes undertaking a comprehensive renewal of the graduate and undergraduate curricula, developing Nolan’s online global presence, launching two new graduate degree programs, and providing thought leadership for the hospitality industry, most notably through the creation of industry-based webinars to guide the industry during the pandemic as well as supporting extensive outreach and engagement through Nolan’s six centers and institutes.
Dean Walsh serves on the boards of the American Hotel and Lodging Association, including serving on its Educational Foundation’s DE&I committee, and Yonsei University’s School of Business.
Andrew Quagliata is a senior lecturer in management communication at the Cornell Peter and Stephanie Nolan School of Hotel Administration in the Cornell SC Johnson College of Business. He teaches courses in business writing, persuasive communication, entrepreneurial communication, and real estate communication. He also teaches in Cornell’s Executive Education Program and is the author of the eCornell course Building Compelling Slide Decks and Reports. Quagliata engages with industry by speaking and delivering workshops on topics related to interpersonal communication, presentation skills, workplace writing, relationship building, storytelling, and influence.
Quagliata holds a PhD in organizational communication from the University at Buffalo. He has published research on communication pedagogy and career success. Prior to his arrival at Cornell, he held professional positions in finance and higher education.
Chris Anderson is a professor at the Cornell Nolan School of Hotel Administration. Prior to his appointment in 2006, he was on the faculty at the Ivey School of Business in London, Ontario, Canada. Professor Anderson’s main research focus is on revenue management and service pricing. He actively works in the application and development of revenue management across numerous industry types, including hotels, airlines, and rental car and tour companies, as well as numerous consumer packaged goods and financial services firms. Professor Anderson’s research has been funded by numerous governmental agencies and industrial partners. He serves on the editorial board of the Journal of Revenue and Pricing Management and is the regional editor for the International Journal of Revenue Management. At the Nolan School of Hotel Administration, Professor Anderson teaches courses in revenue management and service operations management.
- Military to Business in Project Management
- Military to Business in Marketing
- AI in Hospitality
- Restaurant Distribution Strategy
- Hospitality Professional Development Program
- General Managers Program
- Data Analytics in R
- Management 360
- Data Analytics 360
- Revenue Management 360
- Data Analytics
- Hospitality Management
- Advanced Hospitality Revenue Management: Pricing and Demand Strategies
Kate Walsh is Dean of the Cornell Nolan School of Hotel Administration and E. M. Statler Professor. A professor of management, Dean Walsh has been a member of the Hotel School’s faculty since 2000. She received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science degree in Accounting from Fairfield University.
Dean Walsh’s primary research is in identity, leadership, and career development. She also conducts research examining the impact of strategic human capital investments. In addition to contributing to numerous books, Dean Walsh’s articles have appeared in such outlets as Journal of Management, Journal of Service Research, Journal of Organizational Behavior, Journal of Vocational Behavior, Human Resource Management Review, Organization Science, Career Development International, The Service Industries Journal, Trends in Organizational Behavior, Research in Management Consulting, Journal of Applied Behavioral Science, The Learning Organization, International Journal of Hospitality Management, and The Cornell Hospitality Quarterly.
Dean Walsh has extensive industry experience. She is the former director of training and development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. Dean Walsh is also a former New York State Certified Public Accountant.
Dean Walsh began her second term as dean on July 2, 2021. Since the beginning of her administration, she has focused on positioning Nolan for the future of hospitality business education as well as contributing to the Cornell SC Johnson College of Business. This includes undertaking a comprehensive renewal of the graduate and undergraduate curricula, developing Nolan’s online global presence, launching two new graduate degree programs, and providing thought leadership for the hospitality industry, most notably through the creation of industry-based webinars to guide the industry during the pandemic as well as supporting extensive outreach and engagement through Nolan’s six centers and institutes.
Dean Walsh serves on the boards of the American Hotel and Lodging Association, including serving on its Educational Foundation’s DE&I committee, and Yonsei University’s School of Business.
Andrew Quagliata is a senior lecturer in management communication at the Cornell Peter and Stephanie Nolan School of Hotel Administration in the Cornell SC Johnson College of Business. He teaches courses in business writing, persuasive communication, entrepreneurial communication, and real estate communication. He also teaches in Cornell’s Executive Education Program and is the author of the eCornell course Building Compelling Slide Decks and Reports. Quagliata engages with industry by speaking and delivering workshops on topics related to interpersonal communication, presentation skills, workplace writing, relationship building, storytelling, and influence.
Quagliata holds a PhD in organizational communication from the University at Buffalo. He has published research on communication pedagogy and career success. Prior to his arrival at Cornell, he held professional positions in finance and higher education.
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Who Should Enroll
- Hospitality leaders seeking to apply AI in their organizations
- Hospitality managers
- Hospitality directors
- Marketing professionals
What You'll Earn
- AI in Hospitality Certificate from Cornell’s Peter and Stephanie Nolan School of Hotel Administration
- 44 Professional Development Hours (4.4 CEUs)
cornell's Top Minds
your Network
your Career