Course Overview
Processes are the building blocks that define everyday operations in all organizations. Organizations run on processes, so the work of analyzing a department, a team, or even the entire organization starts with an analysis of the underlying processes.
In this course, you will analyze processes where the input and processing rates are fixed and have no variability. You will investigate the basic tools of process analysis, starting with the process flow diagram and ending with the performance measures of the process. You will create a flow diagram of a system or process in your own organization. Finally, you will identify and quantify the effects of the bottlenecks in that system or process and propose strategies to manage them.
This course requires the use of Microsoft Excel (desktop or online). While advanced skills aren't necessary, students with some prior experience in Excel will be most successful in the course.
Key Course Takeaways
- Create a process flow diagram that represents a process in your organization
- Identify the bottleneck in a process or system and quantify its effects
- Propose solutions to manage identified bottlenecks
Download a Brochure
Not ready to enroll but want to learn more? Download the course brochure to review program details.How It Works
Who Should Enroll
- Managers and executives
- Manufacturers
- Business analysts
- MBA students
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