Natalia Santamaría teaches classes in project management and operations management for non-business graduate students. Her research, which focuses on competitive bidding and decision making under competition and uncertainty, has been published in Management Science, Manufacturing & Service Operations Management, and Production and Operations Management. Prior to joining Johnson in 2014, she was an assistant professor in the industrial engineering school at Universidad de Los Andes in Colombia. She earned a BS and an MSc in industrial engineering from Universidad de Los Andes, an MSc in operations research from Rutgers University, and a Ph.D. in supply chain management and operations research from the Pennsylvania State University.
Most organizations, whether for profit or nonprofit, seek to optimize efficiencies and maximize the use of their resources. In operations management, one key responsibility is to regularly assess the processes within the work system to ensure resources are appropriately used and aligned to best achieve the goals of the organization.
In this course, you will consider how to analyze an operational process with the purpose of determining its current capacity and potential improvement opportunities. You will start by defining a process graphically then assess the capacities of the resources within it along with the process as a whole. The course culminates with identifying and evaluating different options to improve performance. Along the way, you will create a decision support tool in Microsoft Excel, applying the course concepts to your tangible skills for your work and beyond.
Key Course Takeaways
- Create a process flow diagram
- Determine process capacity
- Identify potential process improvements
How It Works
Who Should Enroll
- Operations leaders
- Team members responsible for building and improving operations processes
- Individual contributors and leaders who build data models to support decision making
- Data analysts
- Anyone seeking foundational quantitative skills through an operations lens