Leaders need to be able to collaborate, innovate, problem solve, and build relationships. All of these core responsibilities require excellent communication skills. Often when thinking of leaders, we picture them addressing crowds, giving directives, and commanding forces. Leaders need to be able to do those things, but they also need to be top-notch listeners and have the ability to use a variety of communication tactics at the right times.
In this course, Professor Erica Dawson, Ph.D., the Nancy and Bob Selander Director of Engineering Leadership Programs at Cornell University, will break down critical skills that facilitate collaborative communication. She will guide you as you practice and apply these techniques.
Many of the skills in this course, including listening and asking powerful questions, are core to strong interpersonal communication. These skills help you establish, improve, and maintain relationships. You will focus on workplace examples, but these skills are applicable outside of the workplace as well. Many of the skills are hard to learn and even harder to make a habit. Your life outside of work will impact your work and your ability to have good relationships. Mastering these communication skills and learning to leverage them to create open and collaborative communication is key to the future of any leader.
KEY COURSE TAKEAWAYS
Apply advanced listening skills to enhance relationships and productivity
Appropriately use powerful questions
Incorporate specific spoken phrases to increase team innovation and productivity
Recognize factors that interfere with effective communication
Adapt advanced techniques for everyday interaction
Professor of Practice and Director of Engineering Leadership Programs, Cornell University
Erica is a Cornellian (’03 PhD, Social Psychology). She was Assistant Professor of Management and Organizations at Yale University before returning to Ithaca to create and direct the Engineering Leadership Program in 2012. Erica teaches and consults worldwide on judgment and decision-making, negotiation, leadership, and coaching.
She has worked with groups as diverse as German engineers, Tibetan monks, female pharmaceutical scientists, and American sixth-graders. Her current research interests focus on individual psychological phenomena and leadership dynamics in high-risk occupations and sports.