Susan W. Brecher, Esq is the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design at the Cornell ILR School’s Scheinman Institute. She is an employment practices attorney and expert in training and curriculum design for both online and classroom-based workshops. She has served as Director of Statewide Management Programs and provided oversight of EEO, Labor Relations, Human Resources, and Management Development programs. Susan has partnered with over 100 private, public, and non-profit organizations to develop and present customized training programs. She has a law degree from Case Western Reserve University.
Conducting interviews — and conducting them effectively — is a critical step in the complex process of internal employee investigations.
In this course, you will focus on the common structure of intake and investigatory interviews, as well as note taking and communication skills for conducting interviews. The course will introduce a case study that focuses on conducting the intake interview.
The following courses are required to be completed before taking this course:
- Conducting Effective Employee Relations Conversations
- Internal Investigation Fundamentals
Key Course Takeaways
- Explore core concepts related to intake and investigatory interviews
- Identify communication skills for intake and investigatory interviews
- Examine critical aspects of preparing for and opening a meeting
- Determine critical aspects of probing for information
- Examine critical aspects of closing a meeting
How It Works
Who Should Enroll
- HR professionals
- Employee relations managers
- Generalists seeking to move into a specialized role