Conversations in Hospitality LeadershipCornell Certificate Program - On-Campus

Kristina Workman is a senior lecturer of management at the Cornell Peter and Stephanie Nolan School of Hotel Administration. She received her PhD in management and organizations from the Ross School of Business at the University of Michigan, and graduated summa cum laude with a BBA in management and psychology from the Commonwealth Honors College at the University of Massachusetts Amherst.

Workman’s research focuses on affirmative interpersonal dynamics, or in other words, how individuals at work do (or do not) relate in ways that foster acknowledgment, respect, and support. In this vein, she conducts research in the areas of prosocial behavior, behavioral ethics, compassion, leadership, and sharing and responding to news at work. Workman is particularly interested in the power of seemingly small, everyday interactions, and how individuals’ actions influence the quality of treatment they receive from interaction partners or third parties. Her research highlights individuals’ agency in determining how particular interpersonal encounters unfold and how their relational context at work develops.

Workman has published research articles in such journals as the Journal of Applied Psychology, Annual Review of Organizational Psychology and Organizational Behavior, Organizational Behavior and Human Decision Processes, and Journal of Management Inquiry.

Kate Walsh is Dean of the Cornell Nolan School of Hotel Administration and E. M. Statler Professor. A professor of management, Dean Walsh has been a member of the Hotel School’s faculty since 2000. She received her Ph.D. from the Carroll School of Management at Boston College and her MPS degree from Cornell’s School of Hotel Administration. She holds a Bachelor of Science degree in Accounting from Fairfield University.

Dean Walsh’s primary research is in identity, leadership, and career development. She also conducts research examining the impact of strategic human capital investments. In addition to contributing to numerous books, Dean Walsh’s articles have appeared in such outlets as Journal of Management, Journal of Service Research, Journal of Organizational Behavior, Journal of Vocational Behavior, Human Resource Management Review, Organization Science, Career Development International, The Service Industries Journal, Trends in Organizational Behavior, Research in Management Consulting, Journal of Applied Behavioral Science, The Learning Organization, International Journal of Hospitality Management, and The Cornell Hospitality Quarterly.

Dean Walsh has extensive industry experience. She is the former director of training and development for Nikko Hotels International, corporate training manager for the former Bristol Hotels, and senior auditor for Loews Corporation. Dean Walsh is also a former New York State Certified Public Accountant.

Dean Walsh began her second term as dean on July 2, 2021. Since the beginning of her administration, she has focused on positioning Nolan for the future of hospitality business education as well as contributing to the Cornell SC Johnson College of Business. This includes undertaking a comprehensive renewal of the graduate and undergraduate curricula, developing Nolan’s online global presence, launching two new graduate degree programs, and providing thought leadership for the hospitality industry, most notably through the creation of industry-based webinars to guide the industry during the pandemic as well as supporting extensive outreach and engagement through Nolan’s six centers and institutes.

Dean Walsh serves on the boards of the American Hotel and Lodging Association, including serving on its Educational Foundation’s DE&I committee, and Yonsei University’s School of Business.