Senior Living ManagementCornell Course

The number of adults 65 and over is growing rapidly; it's an exciting time for those interested in careers serving seniors. How can you be sure you're meeting the needs of seniors and providing a superior experience?

In this certificate program, you will explore best practices for service excellence at senior living facilities. Through examination of case studies and industry regulations, you'll gain an in-depth understanding of the current senior living landscape. You'll have the opportunity to utilize the principles of environmental psychology to plan senior living facilities that support health and wellness through informed design. You'll implement the PPO (product, people, and operational conditions) framework to assess the needs of an organization and apply industry trends to create food service operations that align with the needs of a senior living facility.

Throughout the courses, you will explore how process thinking can improve your senior living facility by creating a process flow document and formalizing an action plan for decision making. Finally, you'll practice assessing the quality of a senior living organization, identifying areas for improvement through research and applying quality management approaches.

You'll have six months to complete the required elements for this certificate program, but this flexible approach allows you to finish sooner based on your schedule.