Natalia Santamaría teaches classes in project management and operations management for non-business graduate students. Her research, which focuses on competitive bidding and decision making under competition and uncertainty, has been published in Management Science, Manufacturing & Service Operations Management, and Production and Operations Management. Prior to joining Johnson in 2014, she was an assistant professor in the industrial engineering school at Universidad de Los Andes in Colombia. She earned a BS and an MSc in industrial engineering from Universidad de Los Andes, an MSc in operations research from Rutgers University, and a Ph.D. in supply chain management and operations research from the Pennsylvania State University.
Course Overview
Processes are the building blocks that define everyday operations in all organizations, including healthcare organizations. All organizations run on processes, so the work of analyzing a department, a team, or even the entire organization starts with an analysis of the underlying processes.
In this course, you will analyze processes where the input and processing rates are fixed and have no variability. You will investigate the basic tools of process analysis, starting with the process flow diagram and ending with the performance measures of the process. You will create a flow diagram of a system or process in your own organization, and finally, you will identify and quantify the effects of the bottlenecks in that system or process and propose strategies to manage them.
This course requires the use of Microsoft Excel (desktop or online). While advanced skills aren't necessary, students should be familiar with formatting cells, using simple functions and formulas, and creating basic charts.
Key Course Takeaways
- Create a process flow diagram that represents a process in your organization
- Identify the bottleneck in a process or system and quantify its effects
- Propose solutions to manage identified bottlenecks
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Course Length
2 weeks
Effort
5 to 7 hours of study per week
Format
100% online, instructor-led
Course Author
Natalia Santamaría
Visiting Senior Lecturer
Cornell SC Johnson College of Business
Visiting Senior Lecturer of Operations Management
Who Should Enroll
- Mid-career healthcare professionals
- Physicians transitioning into a managerial role
- Nurses and nurse practitioners taking on management responsibilities
- Healthcare policy professionals looking to transition into operations management
- Business management professionals/MBA students who wish to specialize in healthcare operations
- Customer-facing managers in government agencies
- Anyone whose staff or unit is responsible for providing a consistent and high level of service
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