Judi Brownell is a professor at the School of Hotel Administration. She teaches courses in organizational behavior and management communication. Brownell has international teaching experience and her on-line eCornell executive courses are taken worldwide. Brownell’s research projects include studies on managerial listening behavior and the competencies required for global hospitality leaders. She has created tools to assess employee-organization fit and the communication of service values. Her current research focuses on listening as it relates to communicating and maintaining service quality standards in the international cruise industry. Brownell has authored several textbooks, published over 80 articles, and serves on several editorial boards. She is also past president of the International Listening Association and has received awards for her research in this field. Brownell has conducted training and consulting for a wide range of hospitality organizations. Among her projects, she has designed assessment centers for hospitality leadership development. A seasoned administrator, Brownell has served as the school’s associate dean for academic affairs, dean of students, and director for graduate studies. She has also been academic area director for both the organization behavior and management communication disciplines.
We are approaching a radical shift in the makeup of our population: Soon 20% of the U.S. population will be over 65. That means our population will have around 90 million older adults! This is an exciting time for those interested in careers serving seniors; not just in wellness and healthcare, but with technology solutions, self- and assisted care, and designing and building living facilities. In this course, you will develop the fundamental competencies to successfully work in the emerging and complex senior living industry.
In this course, you will assess the senior living landscape and identify senior living workplace challenges as well as the solutions to those challenges. You will also explore best practices for facilitating service excellence. Finally, you will prepare for future trends and emerging complexities in senior living. In your course project, you will select a senior living option you work at or one that you believe is best aligned with your personal career interests.
- Assess the senior living landscape
- Identify workplace challenges in the senior living environment and introduce solutions
- Facilitate service excellence across all touchpoints
- Prepare for future trends and emerging complexities
How It Works
Who Should Enroll
- Nursing home and long-term care administrators
- Registered nurses, nurse practitioners, nursing assistants, and dieticians
- Physical therapists
- Facilities managers
- Hospitality professionals transitioning to a career in senior living
- People interested in a career in senior living
- Facilities developers and planners