Susan W. Brecher, Esq is the Director of HR Dispute Management and Resolution Certificate and Curriculum/Training Design at the Cornell ILR School’s Scheinman Institute. She is an employment practices attorney and expert in training and curriculum design for both online and classroom-based workshops. She has served as Director of Statewide Management Programs and provided oversight of EEO, Labor Relations, Human Resources, and Management Development programs. Susan has partnered with over 100 private, public, and non-profit organizations to develop and present customized training programs. She has a law degree from Case Western Reserve University.
Investigating Internal Complaint Issues
Complaint Issues
Investigating Internal Complaint Issues ()
Cornell Course
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Course OVERVIEW
When investigating the complaint issues, it's important to have a defined method for gathering information during the internal investigation.
In this course, you will concentrate on investigating the issues, which includes planning, structuring, and conducting by actively gathering the information. The course will build on a case study that focuses on a continuous approach for acquiring sufficient information.
It is recommended to only take this course if you have completed Conducting Effective Employee Relations Conversations, Internal Investigation Fundamentals, and Conducting Internal Investigation Interviews, or have equivalent experience.
Key Course Takeaways
- Identify key questions related to gathering information about the issues
- Examine critical aspects of planning the investigation
- Explore critical aspects of structuring the investigation
- Compare critical aspects of the types of investigatory interviews
- Determine critical aspects of conducting the investigation until you have sufficient information
Course Author
Director of Employee Relations and Employment Law, Cornell Scheinman Institute
Who Should Enroll
- HR professionals
- Employee relations managers
- Generalists seeking to move into a specialized role
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