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FREQUENTLY ASKED QUESTIONS

Please see below for information that may be helpful to you as you plan to take a course and during your course experience. Please visit the eCornell Knowledge Base for additional information.

Steps to enroll:

  • Review the courses available to you. You can read more about each course by selecting it in the dropdown menu.
  • Select the course or certificate you would like to enroll in
  • Choose the desired start date
  • Click Enroll and enter your contact details
  • Payment can be made with a personal or corporate credit card.

You will receive you login credentials and enrollment confirmation via email.

Next Steps

If for any reason, you need to change the start date of your course, you can self-transfer via your student portal Please be sure to complete self-transfers by 5 PM EST on the Friday after your course begins (Day 3). If you miss the self-transfer deadline, you can reach out to Student Support to request a transfer no later than 11:59pm EST on the Sunday after your course begins (Day 5) Email:ec_helpdesk@cornell.edu. For more information: eCornell’s Drop/Transfer Policy.

If you miss the transfer/drop deadline, you will need to complete the course or you will receive an incomplete and a refund will not be offered. When that happens, learners may be eligible for a retake of the same course for $75.00.  If you have completed at least 50% of a course, you are able to request an extension of 48 hours from your facilitator.

A certificate is comprised of more than one course and upon completion, results in the learner receiving a certificate from Cornell University. There is no time limit to how long a learner takes to complete a certificate, as long as the learner is completing the individual courses that comprise the certificate within the course start and end dates.  A course may be part of multiple certificates and upon completion, the learner receives of letter of completion. All course requirements must be completed within the course start and end date for that particular course.

 

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