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Hospitality Certificate Programs

Want to earn a certificate from the world’s top hotel school?

The future of hospitality is personalized—tailored to each patron’s preferences and needs. Industry leaders must shift their approaches toward technology, operations, finances, human resources, management and design to deliver the bespoke experiences guests expect. Prepare for the next phase of hospitality in certificate programs created by leading faculty at the internationally acclaimed Cornell Nolan School of Hotel Administration.

  • Understanding Financial Statements
  • Building High-Performing Teams
  • Services Marketing Planning and Management
  • Pricing and Revenue Management Essentials
  • Building Guest Loyalty
  • Introduction to Hotel Operations
  • Leadership Symposium
  • Hospitality Symposium
  • Marketing Symposium
  • Introduction to Hotel Operations
  • Becoming a Powerful Leader
  • Building High-Performing Teams
  • Understanding Financial Statements
  • Using Ratio Analysis to Evaluate Financial Performance
  • Services Marketing Planning and Management
  • Evaluating Business and Customer Factors Affecting Marketing Decisions for Services
  • Introduction to Hotel Revenue Management
  • Forecasting and Availability Controls in Hotel Revenue Management
  • Marketing the Hospitality Brand Through Digital Media
  • Utilizing Income Statements and Operational Data
  • Building Guest Loyalty
  • Introduction to Restaurant Revenue Management
  • Managing Meal Duration and Reservations
  • Elective Courses (4 Courses)
  • Leadership Symposium
  • Hospitality Symposium
  • Marketing Symposium
    • Leading Service-Focused Transformation
    • Creating an Agile Enterprise
    • The Power of Experimentation
    • Becoming a Strategic Leader
    • Making Strategic Change Happen
    • Leadership Symposium
    • Hospitality Symposium
    • Positioning the HR Function for Competitive Success
    • Sustainable Talent Attraction and Selection Strategy
    • Developing an Effective Retention Strategy
    • Discrimination Law in the Hospitality Industry
    • Hospitality Symposium
    • Foundations of Hotel Planning
    • Initial Hotel Planning Decisions
    • Hotel Guestroom Design
    • Hotel Public Space Design
    • Hotel Back-of-House Design
    • Hospitality Symposium
    • Examining the Uniform System of Accounts for the Lodging Industry (USALI)
    • Benchmarking Hotel Performance
    • Using Financial Statements for Decision Making
    • Applying Managerial Accounting Tools to Improve Flow Through
    • Preparing the Operating Budgets and Monitoring Performance
    • Hospitality Symposium
    • Financial Analysis of Hotel Investments
    • Control of Hotel Real Estate
    • Developing an Asset Management Strategy
    • Achieving Hotel Asset Management Objectives
    • Valuing Hotel Investments Through Effective Forecasting
    • Valuing Hotel Intellectual Property and Structuring the Capital Stack
    • Introduction to Hotel Revenue Management
    • Forecasting and Availability Controls in Hotel Revenue Management
    • Pricing Strategy and Distribution Channels in Hotel Revenue Management
    • Overbooking Practices in Hotel Revenue Management
    • Non-Traditional Applications of Hotel Revenue Management
    • Hospitality Symposium
    • Price and Inventory Controls
    • Price Sensitivity and Pricing Decisions
    • Segmentation and Price Optimization
    • Displacement and Negotiated Pricing
    • Search Engines and Online Selling: Stimulating Incremental Demand
    • Hospitality Symposium
    • Introduction to Restaurant Revenue Management
    • Menu Design and Engineering
    • Optimizing Restaurant Space and Pricing
    • Managing Meal Duration and Reservations
    • Building Demand During Slow Periods
    • Hospitality Symposium
    • Assessing Restaurant Distribution in the Digital World
    • Evaluating Restaurant Distribution Strategic Fit
    • Implementing Restaurant Distribution Strategies
    • Building Guest Loyalty
    • Hospitality Symposium
    • Utilizing Income Statements and Operational Data
    • Optimizing Your Food and Beverage Menu
    • Managing Your Food and Beverage Supply Chain
    • Building Guest Loyalty
    • Leading Your Team to Optimize Results
    • Elective Courses (1 Course)
    • Hospitality Symposium
    • Advanced Hotel Real Estate: Asset Management Strategy Certificate On‑campus
    • Creating and Managing the Guest Experience Certificate On‑campus
    • Conversations in Hospitality Leadership Certificate On‑campus
    • Advanced Hotel Real Estate: Deal Structuring and Capital Markets Certificate On‑campus
    • Hospitality Brand Management Certificate On‑campus
    • AI in Hospitality Certificate On‑campus

    LIVE VIRTUAL

    • Online Courses (2 Elective Courses)
      • Creating F&B Operations to Meet Changing Consumer Interests
      • Global Hospitality Trends and Best Practices: Profit From Change
      • Communication Skills for GMs
      • Hospitality Marketing in Uncertain Times

    ON‑CAMPUS: ITHACA CAMPUS

    • General Managers Program Capstone

    How It Works