The future of hospitality is personalized—tailored to each patron’s preferences and needs. Industry leaders must shift their approaches toward technology, operations, finances, human resources, management and design to deliver the bespoke experiences guests expect. Prepare for the next phase of hospitality in certificate programs created by leading faculty at the internationally acclaimed Cornell Nolan School of Hotel Administration.
Choose from 15 Certificate Programs
6 Courses
- Understanding Financial Statements
- Building High-Performing Teams
- Services Marketing Planning and Management
- Pricing and Revenue Management Essentials
- Building Guest Loyalty
- Introduction to Hotel Operations
- Leadership Symposium LIVE
- Hospitality Symposium LIVE
- Marketing Symposium LIVE
DESIGNED FOR:
- Hospitality professionals working in every function of their organization
- Professionals looking to move into a hospitality management position
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:3 months
- Class Size:Under 35 students
- Effort:3-5 hours of study per week
- Format:All Online
- Model:Instructor-led
18 Courses (14 Core, 4 Elective)
Core Courses:
- Introduction to Hotel Operations
- Becoming a Powerful Leader
- Building High-Performing Teams
- Understanding Financial Statements
- Using Ratio Analysis to Evaluate Financial Performance
- Services Marketing Planning and Management
- Evaluating Business and Customer Factors Affecting Marketing Decisions for Services
- Introduction to Hotel Revenue Management
- Forecasting and Availability Controls in Hotel Revenue Management
- Utilizing Income Statements and Operational Data
- Building Guest Loyalty
- Introduction to Restaurant Revenue Management
- Managing Meal Duration and Reservations
- Marketing Hospitality Brands Through Digital Media
- Leadership Symposium LIVE
- Marketing Symposium LIVE
- Hospitality Symposium LIVE
Elective Courses (4 Courses):
- Pricing Strategy and Distribution Channels in Hotel Revenue Management
- Overbooking Practices in Hotel Revenue Management
- Non-Traditional Applications of Hotel Revenue Management
- Building a Resilient Services Marketing Information System
- Developing a Service Strategy and Managing the Brand
- Managing Service Demand through Pricing and Distribution Strategies
- Developing an Integrated Marketing Communications Strategy for Services
- Optimizing Your Food and Beverage Menu
- Managing Your Food and Beverage Supply Chain
- Optimizing Restaurant Space and Pricing
- Implementing Brand Strategy Through Digital Media
DESIGNED FOR:
- Hospitality managers working in hotels and corporate offices
- Hospitality professionals aspiring to management positions
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:9 months
- Class Size:Under 35 students
- Effort:3-9 hours of study per week
- Format:All Online
- Model:Instructor-led
5 Courses
- Leading Service-Focused Transformation
- Creating an Agile Enterprise
- The Power of Experimentation
- Becoming a Strategic Leader
- Making Strategic Change Happen
- Leadership Symposium LIVE
- Hospitality Symposium LIVE
DESIGNED FOR:
- Hospitality managers, directors, and general managers
- Business professionals newer to the hospitality industry looking quickly to translate their outside expertise
- Owners, operators, and managers looking to accelerate growth and profitability
- Aspiring hospitality managers
- Individual contributors
- HR professionals
- Managers and leaders in any industry seeking transformative organizational knowledge
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:2.5 months
- Class Size:Under 35 students
- Effort:3-5 hours of study per week
- Format:All Online
- Model:Instructor-led
3 Courses
- Leveraging Predictive AI in Hospitality
- Applying Generative AI in Hospitality
- Streamlining Hospitality Operations With Automation
- Hospitality Symposium LIVE
- AI Symposium LIVE
DESIGNED FOR:
- Mid- and senior-level hospitality professionals
- Marketing and sales directors in hospitality
- HR directors for hospitality organizations
- Business analysts
- Hotel general managers
- Housekeeping directors
HOW IT WORKS:
- Course Length:3 weeks
- Program Duration:3 months
- Class Size:Under 35 students
- Effort:3-5 hours of study per week
- Format:All Online
- Model:Instructor-led
4 Courses
- Positioning the HR Function for Competitive Success
- Sustainable Talent Attraction and Selection Strategy
- Developing an Effective Retention Strategy
- Discrimination Law in the Hospitality Industry
- Hospitality Symposium LIVE
- HR Symposium LIVE
DESIGNED FOR:
- Hotel owners and asset managers
- Corporate HR managers with multi-unit oversight in multiple locations
- Recruiters
- Hiring managers
- Operational managers
- Hospitality professionals looking to move into an HR position
- HR professionals looking to move into the hospitality industry
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:2 months
- Class Size:Under 35 students
- Effort:3-5 hours of study per week
- Format:All Online
- Model:Instructor-led
5 Courses
- Foundations of Hotel Planning
- Initial Hotel Planning Decisions
- Hotel Guestroom Design
- Hotel Public Space Design
- Hotel Back-of-House Design
- Hospitality Symposium LIVE
DESIGNED FOR:
- Architects
- Interior designers
- Hotel consultants
- Architecture students
- Owners, developers, and construction managers
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:3 months
- Class Size:Under 35 students
- Effort:4-6 hours of study per week
- Format:All Online
- Model:Instructor-led
5 Courses
- Examining the Uniform System of Accounts for the Lodging Industry (USALI)
- Benchmarking Hotel Performance
- Using Financial Statements for Decision Making
- Applying Managerial Accounting Tools to Improve Flow Through
- Preparing the Operating Budgets and Monitoring Performance
- Hospitality Symposium LIVE
DESIGNED FOR:
- Hotel owners
- Hotel general managers and directors
- Hotel managers and department heads
- Hotel employees using financial information for decision making
- Accounting professionals seeking to move into the hotel industry
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:2.5 months
- Class Size:Under 35 students
- Effort:5-8 hours of study per week
- Format:All Online
- Model:Instructor-led
6 Courses
- Financial Analysis of Hotel Investments
- Control of Hotel Real Estate
- Developing an Asset Management Strategy
- Achieving Hotel Asset Management Objectives
- Valuing Hotel Investments Through Effective Forecasting
- Valuing Hotel Intellectual Property and Structuring the Capital Stack
DESIGNED FOR:
- Hospitality professionals with financial or operational responsibility
- Lenders and investors involved in hospitality real estate projects
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:3 months
- Class Size:Under 35 students
- Effort:3-5 hours of study per week
- Format:All Online
- Model:Instructor-led
5 Courses
- Introduction to Hotel Revenue Management
- Forecasting and Availability Controls in Hotel Revenue Management
- Pricing Strategy and Distribution Channels in Hotel Revenue Management
- Overbooking Practices in Hotel Revenue Management
- Non-Traditional Applications of Hotel Revenue Management
- Hospitality Symposium LIVE
DESIGNED FOR:
- Revenue managers and directors
- General managers
- Front desk managers
- Night auditors
- Sales and marketing analysts
- Hospitality professionals responsible for financial success
- Aspiring hospitality management professionals looking for a strong foundation of revenue concepts
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:3 months
- Class Size:Under 35 students
- Effort:5-7 hours of study per week
- Format:All Online
- Model:Instructor-led
5 Courses
- Price and Inventory Controls
- Price Sensitivity and Pricing Decisions
- Segmentation and Price Optimization
- Displacement and Negotiated Pricing
- Search Engines and Online Selling: Stimulating Incremental Demand
- Hospitality Symposium LIVE
DESIGNED FOR:
- General managers
- Revenue managers
- Marketing managers
- Hospitality professionals responsible for their organization's financial performance
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:3 months
- Class Size:Under 35 students
- Effort:3-5 hours of study per week
- Format:All Online
- Model:Instructor-led
5 Courses
- Introduction to Restaurant Revenue Management
- Menu Design and Engineering
- Optimizing Restaurant Space and Pricing
- Managing Meal Duration and Reservations
- Building Demand During Slow Periods
- Hospitality Symposium LIVE
DESIGNED FOR:
- Restaurant owners, managers, and operators
- Foodservice professionals responsible for their organization's financial performance
- Hospitality professionals
- Executive chefs
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:3 months
- Class Size:Under 35 students
- Effort:3-5 hours of study per week
- Format:All Online
- Model:Instructor-led
4 Courses
- Assessing Restaurant Distribution in the Digital World
- Evaluating Restaurant Distribution Strategic Fit
- Implementing Restaurant Distribution Strategies
- Building Guest Loyalty
- Hospitality Symposium LIVE
DESIGNED FOR:
- Restaurant operators and managers
- Restaurant and hotel franchisees and franchisors
- Managers of hotels with full-service restaurants or grab-and-go offerings
- Analysts at large foodservice chain organizations
- Grocery store and CPG managers
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:2 months
- Class Size:Under 35 students
- Effort:3-5 hours of study per week
- Format:All Online
- Model:Instructor-led
6 Courses (5 Core, 1 Elective)
Core Courses:
- Utilizing Income Statements and Operational Data
- Optimizing Your Food and Beverage Menu
- Managing Your Food and Beverage Supply Chain
- Building Guest Loyalty
- Leading Your Team to Optimize Results
- Hospitality Symposium LIVE
Elective Courses (1 Course):
- Operating a Profitable and Responsible Beverage Program
- Opening a Restaurant
- Adding Value with Special Events
DESIGNED FOR:
- General managers and line-level employees involved in the operation and financial performance of a restaurant or food and beverage service
- Managed service contractors for stadiums, arenas, hospitals, airlines, franchises, and catering
- Professionals new to the food and beverage industry
- Non-restaurant professionals looking to be conversant in operations of food and beverage providers
- Caterers, restaurateurs, event space managers, property managers, corporate event managers
HOW IT WORKS:
- Course Length:2 weeks
- Program Duration:3 months
- Class Size:Under 35 students
- Effort:3-5 hours of study per week
- Format:All Online
- Model:Instructor-led
1 Courses
Core Courses:
- HPDP Community Site
Core Courses:
- Leading With Impact
Core Courses:
- AI in Hospitality
DESIGNED FOR:
- Mid- to upper-level hospitality professionals seeking career growth
- Hospitality professionals with at least five years of experience
HOW IT WORKS:
- LOCATION:Cornell University Ithaca, NY
- COST:$6,999
- WHAT'S INCLUDED:All course materials, networking reception, breakfasts, and lunches
- TRAVEL:Participants are responsible for transportation and accommodations
- FAQ:Review Frequently Asked Questions
3 Courses (1 Core, 2 Elective)
Core Courses:
- General Managers Program Capstone
Online Courses (2 Elective Courses):
- Boosting Hotel Value
- Creating F&B Operations to Meet Changing Consumer Interests
- Leveraging AI for Hospitality Operations
- Communication Skills for GMs
- Hospitality Marketing in Dynamic Contexts
- Strategic Innovation for Hotel GMs
- Global Hospitality Trends and Best Practices: Profit From Change
DESIGNED FOR:
- General managers overseeing full-service hotels
- Senior hospitality professionals such as managing directors, assistant general managers, executive assistant managers, and operations directors who are on a pathway to promotion to General Manager within 12 months
HOW IT WORKS:
- FORMAT:Online and on campus
- ONLINE :Two live virtual courses, completed over 2 months
- ON CAMPUS:5-day immersion experience with Cornell faculty
- COST:$11,500
- ON-CAMPUS DATES:Choose between Summer Session or Winter Session
- LOCATION:Cornell University Ithaca, NY
- WHAT'S INCLUDED:All course materials, orientation dinner, breakfasts, and lunches, celebration banquet
- TRAVEL:Participants are responsible for transportation and accommodations
- FAQ:Review Frequently Asked Questions
eCornell was truly one of the best investments I made in my entire career and it’s what brought me to where I am now.
Christine J.
Revenue Management Certificate
Cornell University definitely changed my life.
Chorten W.
Hospitality Management Certificate
What I wanted was something that had an exceptional caliber of professionals and professors, and eCornell actually gave me that.
Elizabeth A.
Diversity and Inclusion Certificate
I was really able to harness that technology and have a classroom right at my kitchen table with eCornell.
Rachel K.
Marketing Student
eCornell gave me the confidence I needed to take a seat at the table and say: I’m ready.
Kasey M.
Machine Learning Certificate
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