The following topics are delivered as live virtual sessions and taught by Cornell instructors and industry experts. You will actively engage with the instructors and your peers as you progress through each topic. Participation at each session is required for successful completion of the certificate program.
Course 1 - Facilitating Conflict: Collaborative Problem Solving
Conflict in the workplace is inevitable. Learning to facilitate conflict conversations between employees and helping them to develop the competency to resolve conflicts on their own can help you make conflict more manageable for everyone.
You'll explore techniques, tools, processes, and skills for facilitating conflict using a collaborative problem-solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, neutral issue statements, de-escalating emotions, developing options, and facilitating and gaining commitment to agreements.
Course 2 - Diversity, Equity, and Cross-Cultural Approaches to Conflict Engagement
Examine the roles that culture and identity play in conflict and conflict resolution. You will discover how to understand, anticipate, and engage with cultural and identity differences in conflict exchanges. Case studies and exercises will help you to understand how differences are perceived in conflict exchanges. Discussions and activities focus on extensive self-reflection regarding social identity, intersectionality, and cross-cultural communication techniques to enhance conflict resolution. Dispute resolution methods, perception process, and attribution theory are key discussion points.
Course 3 – Negotiation Skills for the Workplace
Negotiation is a fundamental method for resolving conflicts and reaching agreements to solve an array of workplace problems. In this session, you will discover and practice negotiation skills through a series of role plays and experiential learning.
Starting with simple, one-on-one negotiations of everyday situations, you'll progress to more complex group negotiations, including both informal and formal workplace negotiation situations. You'll gain insight into your own negotiation biases, weaknesses, and strengths, and build negotiation confidence and competency. You'll determine how to plan a negotiation strategy and practice the communication skills necessary to surface the underlying needs and interests driving the negotiation in order to craft agreements. Both competitive and collaborative negotiation skills are explored.
- Tuesdays and Thursdays, 11:00am – 5:00pm ET (lunch break at 1pm)
- Feb 15 and 17, 2022
- March 1 and 3, 2022
- March 15 and 17, 2022
How It Works
Who Should Enroll
- Managers, supervisors, leaders, and other professionals who engage in workplace conflict management
- Line managers, executives, labor leaders, and other professionals who engage in workplace conflict resolution and negotiation
- HR professionals
- Mediation professionals
- Anyone managing teams, supervising employees, or interacting in professional settings