J. Bruce Tracey is a Professor of Management at Cornell University’s School of Hotel Administration. Professor Tracey has taught courses in human resources management for undergraduate, graduate, and professional audiences throughout North America, Europe, the Middle East, Africa, and Asia, winning several awards for his efforts. He has conducted research on a wide range of strategic and operational-level HR topics, including the roles and relevance of HR flexibility, the impact of training initiatives on individual and firm performance, employee turnover, employment law, and leadership. Professor Tracey has presented his work at numerous regional, national, and international conferences, and his research has been published in many of the top-tier discipline and applied outlets, including the Journal of Applied Psychology, Personnel Psychology, Journal of Management, Organizational Research Methods, Cornell Hospitality Quarterly, and the University of Pennsylvania Journal of Labor and Employment Law. Professor Tracey’s sponsors for research and consulting include Four Seasons Hotels and Resorts, Hilton Worldwide, Marriott International, Mövenpick Hotels and Resorts, Wynn Resorts, Hillstone Restaurant Group, and Uno Chicago Grill, and he has been cited in the New York Times, USA Today, Fast Company, and the Orlando Sentinel, among other popular press outlets.
Global Trends and the Implications for HR in Hospitality
Course OVERVIEW
In this program, you'll gain insights about competitive trends and influences in the global hospitality industry, and you'll identify the priorities and operational implications for your organization. You'll examine the most current and important economic, demographic, and social challenges within the global hospitality industry and distinguish the ways in which your organization's HR function can be leveraged to address your specific needs. The sessions will involve discussion and analysis of current events along with a formal audit of your organization's key HR policies and practices as a basis for developing a customized improvement plan during the in-person session at Cornell, “Creating Customized HR Solutions.”
PROGRAM SCHEDULE
Session 1:
- Labor Markets and the Evolving Hospitality Workforce
- Wednesday, September 1, 2021: 10am - 1pm (ET)
Session 2:
- The Future of Work and Implications for Functional Structure and Job Design
- Wednesday, September 8, 2021: 10am - 1pm (ET)
Session 3:
- Technology and Making Your Life Easier
- Wednesday, September 15, 2021: 10am - 1pm (ET)
Session 4:
- The Human Dimension: Going Beyond Engagement
- Wednesday, September 22, 2021: 10am - 1pm (ET)
- Develop a broad understanding about the nature of the competitive forces that have a direct impact on HR decision making
- Identify the core strengths and weaknesses of your property/organization's HR function
- Create a plan for improving/enhancing your property/organization's HR function that addresses your current priorities and aligns with the competitive conditions that you're currently facing
Course Author
Who Should Enroll
- General managers overseeing full-service hotels
- Senior hospitality professionals such as managing directors, assistant general managers, executive assistant managers, and operations directors
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CAREER