Understanding the impact and importance of employment laws in the context of your daily work is critical to your success.

In this course, you will review best practices for understanding, identifying, preventing, and managing employee-related issues that have potential legal concerns. You will gain up-to-date information on employment laws and court cases on employment practices. You'll also engage with case scenarios to apply practical implications of those laws on policies and day-to-day operations.

This course meets on the following dates and times:

  • Mon, June 7, 2021: 9am - 12:30pm ET
  • Tues, June 8, 2021: 9am - 12:30pm ET
  • Wed, June 9, 2021: 9am - 12:30pm ET

What are the responsibilities and proactive initiatives that guide employee relations (ER) professionals?

In this course, you'll learn techniques for conducting effective conversations, making ER decisions, and managing performance issues. You'll practice coaching, counseling, progressive discipline strategies, navigating different work styles, and communication skills, including effective ways to phrase language. You'll leave with an extensive toolkit and guides to apply directly to your work.

This course meets at the following dates and times:

  • Mon, March 8, 2021: 9am - 12:30pm ET
  • Tues, March 9, 2021: 9am - 12:30pm ET
  • Wed, March 10, 2021: 9am - 12:30pm ET

Helping to create and maintain a respectful workplace is important in every organization.

In this course, you'll examine current legal and policy concerns as well as best practices related to preventing harassment and retaliation. You'll review approaches from the perspectives of HR, managers, and employees for responding to inappropriate behaviors. You'll practice prevention strategies for creating a respectful workplace, including providing individual feedback. You'll also review requirements for training and explore preventive training options beyond legal standards.

This course meets at the following dates and times:

  • Wed, April 7, 2021: 9am - 12:30pm ET
  • Thurs, April 8, 2021: 9am - 12:30pm ET

It is recommended to only take this course if you have completed CO111 HR and the Law or CO100 EEO Law, or have equivalent experience.

Conflict in the workplace is inevitable. Learning and applying key problem-solving skills can help you make conflict more manageable for everyone.

In this course, you'll learn techniques, tools, processes, and skills for facilitating conflict using a collaborative problem-solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions, developing options, and facilitating and gaining commitment.

This course meets at the following dates and times:

  • Tues, April 13, 2021: 9am - 12:30pm ET
  • Wed, April 14, 2021: 9am - 12:30pm ET
  • Thurs, April 15, 2021: 9am - 12:30pm ET

It is recommended to only take this course if you have completed CO251 Effective Employee Relations or have equivalent experience.

Learn to use your emotional intelligence to interact with others, solve problems, and achieve higher performance.

Emotional intelligence (EI) is the ability to harness your emotions in sensing, understanding, and responding adeptly to social cues in your environment. It is often referred to as "common sense" that allows one to relate to people and get along in the world. Research has shown that EI is a far better predictor of success than IQ.

Emotional intelligence is what every leader uses to make pivotal decisions, plan projects and initiatives, solve problems, interact with clients, set performance expectations, communicate feedback, and collaborate with colleagues of all levels.

While your IQ will remain stable for most of your life, you can develop and perfect the competencies associated with EI to achieve higher performance as a leader. This workshop will show you how.

This course meets at the following dates and times:

  • Mon, April 26, 2021: 11am - 1:30pm ET
  • Thu, April 29, 2021: 11am - 1:30pm ET
  • Mon, May 3, 2021: 11am - 1:30pm ET
  • Thu, May 6, 2021: 11am - 1:30pm ET

What does it take to conduct successful internal investigations?

In this course, you'll learn and practice the complete step-by-step internal investigation process. You'll actively engage with content related to conducting interviews, notetaking methods, investigation techniques, determining credibility, managing bias, making findings and reaching conclusions, and implementing outcomes. Applying a case study, you'll review and use the internal investigations process, and interact with expert investigators to learn best practices and acquire new skills.

This course meets at the following dates and times:

SECTION 1

  • Tues, March 16, 2021: 9am - 12:30pm ET
  • Wed, March 17, 2021: 9am - 12:30pm ET
  • Tues, March 23, 2021: 9am - 12:30pm ET
  • Wed, March 24, 2021: 9am - 12:30pm ET

SECTION 2

  • Wed, June 16, 2021: 9am - 12:30pm ET
  • Thur, June 17, 2021: 9am - 12:30pm ET
  • Wed, June 23, 2021: 9am - 12:30pm ET
  • Thur, June 24, 2021: 9am - 12:30pm ET

It is recommended to only take this course if you have completed CO111 HR and the Law or CO100 EEO Law, or have equivalent experience.

After studying the internal investigations process, apply your new skills using real-life examples.

In this course, you will practice techniques using a realistic employee complaint by conducting the intake interview, planning and conducting the investigation, making findings and conclusions, offering recommendations, and implementing the outcome. You'll develop these skills under the guidance of expert internal investigators.

This course meets at the following dates and times:

  • Tue, May 11, 2021: 9am - 12:30pm ET
  • Wed, May 12, 2021: 9am - 12:30pm ET
  • Thu, May 13, 2021: 9am - 12:30pm ET

CO335 Advanced Internal Investigations Process is required to be completed prior to starting this course.

Appropriate and accurate documentation is critical to successful internal investigations.

In this course, you will learn methods for capturing key information when making findings and reaching conclusions, and writing fair, neutral, and effective reports. You'll practice organizing information for the report, avoiding advocacy language, addressing comparators/credibility, describing the findings and writing sound conclusions. Considerations include ethical issues and attorney/client privilege. You'll leave the course with a report template that is designed to uphold findings and withstand heightened scrutiny.

This course has multiple sets of dates available for enrollment, of which you will choose only one set. You can select your preferred dates during the checkout process. Sections meet on the following dates and times:

SECTION 1

  • Mon, April 19, 2021: 9am - 12:30pm ET
  • Tue, April 20, 2021: 9am - 12:30pm ET
  • Wed, April 21, 2021: 9am - 12:30pm ET

SECTION 2

  • Mon, June 28, 2021: 9am - 12:30pm ET
  • Tues, June 29, 2021: 9am - 12:30pm ET
  • Wed, June 30, 2021: 9am - 12:30pm ET

CO335 Advanced Internal Investigations Process is required to be completed prior to starting this course.

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